Customer Support Associate

1 month ago


Navi Mumbai, India VIBRANT STAFFING SOLUTIONS PVT LTD Full time



Job Overview


We are seeking a passionate and talented Customer Support Executive (Fresher) to join our team at Vibrant Staffing Solutions Pvt Ltd. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Navi Mumbai, Maharashtra, India.


Qualifications and Skills


  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to handle customer complaints with empathy and professionalism
  • Good interpersonal skills and the ability to work effectively in a team
  • Basic computer knowledge and familiarity with customer service software
  • Ability to multi-task, prioritize, and manage time effectively
  • High level of patience and a positive attitude
  • Willingness to learn and adapt to new technologies and processes


Roles and Responsibilities


  • Handle inbound and outbound customer calls professionally
  • Provide prompt and accurate responses to customer inquiries
  • Resolve customer complaints/issues in a timely manner
  • Maintain a high level of customer satisfaction
  • Collaborate with internal teams to address customer needs and concerns
  • Update customer information in the database
  • Follow up with customers to ensure their issues are resolved
  • Adhere to company policies and procedures
  • Meet targets for customer satisfaction and resolution


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