Hotel Receptionist

2 weeks ago


Pune, India StayBird - Hotels And Apartments Full time

Main Job Duties and Responsibilities

  • welcome and greet guests
  • answer and direct incoming calls
  • inform guests of hotel rates and services
  • make and confirm reservations for guests
  • ensure proper room allocation
  • register and check guests in
  • confirm relevant guest information
  • verify guest's payment method
  • verify and imprint credit cards for authorization
  • issue room keys and direct guests to their rooms

Education, Skills and Experience

  • High school diploma or equivalent
  • guest/customer relations experience, preferably in a hospitality environment
  • strong working knowledge of relevant computer software including MS Office and booking and payment systems

Key Competencies and Qualities

  • customer service orientation
  • attention to detail and accuracy
  • planning and organizing
  • ability to multitask and prioritize
  • professional appearance and attitude
  • effective verbal and written communication skills
  • ability to handle stress and stay calm under pressure




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