Client Supportive Executive

2 months ago

Bengaluru, India Mudrex Inc. Full time

Mudrex is a Y Combinator-backed organization on a mission to democratize investing. Retail investors use Mudrex to invest in crypto easily. Our flagship product, Coin Sets, has seen amazing traction in the markets we have launched.

We are growing rapidly, and to sustain and support this growth, we are expanding our team. The folks at Mudrex are young, driven, and dedicated to building a self-sustaining platform that simplifies investing in cryptocurrency.

About Saber Money

In addition to our successful B2C offerings, Mudrex is also expanding its impact in the B2B space with Saber Money. Saber Money provides a comprehensive ecosystem that enables businesses to seamlessly integrate onramp and offramp solutions, allowing their users to effortlessly convert between fiat and crypto. With powerful API and SDK solutions, Saber Money serves as a bridge between traditional finance and the rapidly evolving crypto landscape.

Job Overview

As a Customer Support Executive in the Saber Money team, you’ll be the first line of assistance for our B2B clients, helping them resolve queries, troubleshoot technical issues, and achieve success with our platform. This role is essential in ensuring that clients have a smooth experience with Saber Money’s services, contributing to client satisfaction and retention. You’ll work closely with cross-functional teams, gain a deep understanding of the crypto payments landscape, and play a vital role in enhancing our client service operations.

Key Responsibilities

  1. Client Query Resolution

    1. Handle incoming support requests from clients, providing clear, prompt, and accurate responses.

    2. Troubleshoot issues related to API integrations, SDKs, and other technical aspects of Saber Money’s offerings.

  2. Technical Assistance & Escalation

    1. Work with clients to diagnose issues, offering solutions or escalating more complex problems to the appropriate internal teams.

    2. Coordinate with product and engineering teams to ensure quick and efficient technical resolution.

  3. Client Education

    1. Help clients understand Saber Money’s product features, guiding them on best practices for using our APIs and SDKs.

    2. Provide proactive support by identifying common client challenges and developing helpful resources (FAQs, guides).

  4. Continuous Improvement

    1. Collect and analyze client feedback to identify trends, contributing insights for product and process improvements.

    2. Assist in refining support documentation and FAQs to streamline client interactions and reduce resolution times.

  5. Cross-functional Collaboration

    1. Partner with product, account management, and technical teams to share insights and improve client support workflows.

    2. Act as a liaison between clients and the Saber Money team, advocating for client needs in product updates and feature discussions.

Qualifications

  • Bachelor’s degree or equivalent experience in Customer Support, Business, or related field.

  • 2+ years of experience in a customer support role, ideally within fintech, payments, or tech.

  • Familiarity with APIs and SaaS products is a plus.

  • Strong problem-solving skills, with the ability to troubleshoot and resolve client issues effectively.

  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly.

  • Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

  • Strong sense of empathy, accountability, and client-centric mindset.

If you’re passionate about customer success and want to help businesses navigate the evolving crypto landscape, we’d love to hear from you. Apply today to join Mudrex



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