Consultant, Client Support

3 weeks ago

Bengaluru, India Graebel Companies Inc. Full time

Join the Graebel team to build or expand your new career.  We provide talent mobility and relocation solutions to Global 1000 firms and their employees.  We pride ourselves on delivering exceptional customer service and believe that happy and fulfilled employees make it happen. They innovate, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love, and integrity where you help foster an environment of respect, honor, and caring for those that interact with us. If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.   

We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations. 


PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Answers general relocation policy queries from internal clients, including monitoring inquiries

• Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.

• Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification

•Updates vendor partners on missing information to ensure billing accuracy

•Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process

• Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client’s various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed

• Perform any other related duties as required or assigned.



Required Skills
  • Capability to manage and navigate complex cases
  • Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
  • Shares strong willingness to drive impact
  • Strong attention to detail with accuracy being at the core of all tasks
  • Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
  • Strives towards excellent service levels to create an exceptional client experience
  • Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
  • Ability to deal with problems involving several known variables in situations of a routine nature.
  • Ability to write simple reports and general business correspondence
  • Ability to effectively present information and respond to questions from management, customers, and employees.
  • Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint


Required Experience
  • Capability to manage and navigate complex cases
  • Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
  • Shares strong willingness to drive impact
  • Strong attention to detail with accuracy being at the core of all tasks
  • Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
  • Strives towards excellent service levels to create an exceptional client experience
  • Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
  • Ability to deal with problems involving several known variables in situations of a routine nature.
  • Ability to write simple reports and general business correspondence
  • Ability to effectively present information and respond to questions from management, customers, and employees.
  • Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint

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