Client Support Specialist
1 month ago
About the Role:
We are seeking a highly skilled Client Support Specialist to join our team at Graebel Companies Inc. As a key member of our client support team, you will be responsible for providing exceptional support to our clients, including escalation support and reporting requests.
Key Responsibilities:
- Provide general relocation policy queries from internal clients, including monitoring inquiries
- Data gathering and drafting the first level exception requests for transferee exceptions
- Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied
- Updates vendor partners on missing information to ensure billing accuracy
- Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
- Coordinate special projects including client presentations, client/supplier training, etc.
- Perform any other related duties as required or assigned
Requirements:
- Capability to manage and navigate complex cases
- Holds strong initiative to act and manage proactively vs. reactively
- Shares strong willingness to drive impact
- Strong attention to detail with accuracy being at the core of all tasks
- Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
- Strives towards excellent service levels to create an exceptional client experience
- Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
- Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
About Graebel Companies Inc.:
Graebel Companies Inc. is a leading provider of talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service and believe that happy and fulfilled employees make it happen.
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