Consultant, Client Support

2 months ago

Bengaluru, India Graebel Companies Inc. Full time


Join the Graebel team to build or expand your new career. We provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service and believe that happy and fulfilled employees make it happen. They innovate, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love, and integrity where you help foster an environment of respect, honor, and caring for those that interact with us. If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.

We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations. 


PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Answers general relocation policy queries from internal clients, including monitoring inquiries

• Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.

• Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification

•Updates vendor partners on missing information to ensure billing accuracy

•Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process

• Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client’s various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed

• Perform any other related duties as required or assigned.


Required Skills

Capability to manage and navigate complex cases Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task Shares strong willingness to drive impact Strong attention to detail with accuracy being at the core of all tasks Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences Strives towards excellent service levels to create an exceptional client experience Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations. Ability to deal with problems involving several known variables in situations of a routine nature. Ability to write simple reports and general business correspondence Ability to effectively present information and respond to questions from management, customers, and employees. Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint

  • Consultant, Client Support

    2 months ago

    Bengaluru, India Graebel Companies Inc. Full time

    Join the Graebel team to build or expand your new career.  We provide talent mobility and relocation solutions to Global 1000 firms and their employees.  We pride ourselves on delivering exceptional customer service and believe that happy and fulfilled employees make it happen. They innovate, take ownership of their work, and as a result, take great care...

  • Client Support Executive

    4 days ago

    Mathikere, Bengaluru, Karnataka, India Alpha Edu Services Full time

    **Job Title**: Clients Support Executive **Location**: Mathikere, Bangalore, Karnataka **Company**: Alpha Edu Services **About Us**: Alpha Edu Services is a leading educational consultancy dedicated to helping students achieve their academic and career goals. We provide personalized guidance for studying abroad, university admissions, and career...

  • Client Solution and Support

    4 months ago

    Bengaluru, Karnataka, India Twixor Full time

    **Job Category**:Client Support**Job Type**:Full Time**Job Location**:Bangalore**Experience Level**:2-5**Qualifications and Skills** - 2-6 years of experience in client support and solutions within the IT Product & Services or IT Consulting industry - Knowledge of messaging platforms like WhatsApp, FB Messenger, Telegram, etc. - Experience in orchestrating...

  • Accounting Supervisor for North American Client

    4 months ago

    Bengaluru, India Asa Support Full time

    **Purpose**: The Supervisor, Accounting will be responsible for supporting day-to-day functions and supervising a team of staff accountants. In order to be successful in this role, you must have a “team player” mentality with a flexible and a collaborative approach to completing tasks, including “rolling up sleeves” and working alongside a team...

  • Sr. Client Consulting Manager

    4 weeks ago

    Bengaluru, India Visa Full time

    Job DescriptionPosition SummaryVisa Consulting and Analytics (VCA), the consulting arm of Visa, is a global team of industry experts. VCA supports banks issuer and acquirers), merchants and governments on a wide spectrum of topics within the payment sphere, including portfolio strategy and management, digital journeys and risk management.This Senior Manager...

  • Sr. Client Consulting Manager

    4 weeks ago

    Bengaluru, India Visa Full time

    Job DescriptionPosition SummaryVisa Consulting and Analytics (VCA), the consulting arm of Visa, is a global team of industry experts. VCA supports banks issuer and acquirers), merchants and governments on a wide spectrum of topics within the payment sphere, including portfolio strategy and management, digital journeys and risk management.This Senior Manager...

  • Sr. Client Consulting Manager

    2 weeks ago

    Bengaluru, India Visa Full time

    Job Description Position Summary Visa Consulting and Analytics (VCA), the consulting arm of Visa, is a global team of industry experts. VCA supports banks issuer and acquirers), merchants and governments on a wide spectrum of topics within the payment sphere, including portfolio strategy and management, digital journeys and risk management. This Senior...

  • Manager, Client Support

    4 months ago

    Bengaluru, India Oracle Full time

    you will be responsible to plan and manage the operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance. You will be responsible to manage production support ticket queues. You will be responsible to manage the creation and maintenance of knowledge databases to support...

  • Accounting Supervisor for North American Client

    4 months ago

    Bengaluru, Karnataka, India Asa Support Full time

    **Purpose**: The Supervisor, Accounting will be responsible for supporting day-to-day functions and supervising a team of staff accountants. In order to be successful in this role, you must have a “team player” mentality with a flexible and a collaborative approach to completing tasks, including “rolling up sleeves” and working alongside a team...

  • Client Consulting Manager

    2 months ago

    Bengaluru, India Visa Full time

    Job DescriptionPosition SummaryVisa Consulting and Analytics (VCA), the consulting arm of Visa, is a global team of industry experts. VCA supports banks issuer and acquirers), merchants and governments on a wide spectrum of topics within the payment sphere, including portfolio strategy and management, digital journeys and risk management.This Senior Manager...

  • Client Consulting Manager

    2 months ago

    Bengaluru, India Visa Full time

    Job DescriptionPosition SummaryVisa Consulting and Analytics (VCA), the consulting arm of Visa, is a global team of industry experts. VCA supports banks issuer and acquirers), merchants and governments on a wide spectrum of topics within the payment sphere, including portfolio strategy and management, digital journeys and risk management.This Senior Manager...

  • Client Principal Consultant

    13 hours ago

    Bengaluru, India Winfo Solutions Full time

    Skills: Oracle ERP Solution Architect and Delivery background. Role Description:.- Manage the P&L of the client account, Building and maintaining relationships with the client leadership and established as first point of contact for clients to seek advice, identify new business opportunities Upsell, Cross-sell and renew, Providing strategic guidance to the...

  • Client Support Associate

    3 months ago

    Bengaluru, India The Scalers Full time

    Our Partner, a Our Partner company which was founded on one idea - to empower those who invest in private markets. Private investments that are, well, a little less private and a little more open. With customers at the centre of our decision making, we are building industry-defining products and services for the fintech era, designed to give investors...

  • SAP FICO Support Consultant

    1 day ago

    Bengaluru, India DSR Global Full time

    Start: ASAPLocation: Bengaluru (2 days per week remote) Duration: 6+ monthsLanguages: English Speaking We are supporting a global client of ours in their search for an SAP FICO Support Consultant. Role/Responsibilities; • Minimum 3+ years SAP FICO Support expertise. • Support countries after going live with SAP globally, • Handling tickets and change...

  • SAP FICO Support Consultant

    2 days ago

    Bengaluru, India DSR Global Full time

    Start: ASAPLocation: Bengaluru (2 days per week remote) Duration: 6+ monthsLanguages: English Speaking We are supporting a global client of ours in their search for an SAP FICO Support Consultant. Role/Responsibilities; • Minimum 3+ years SAP FICO Support expertise. • Support countries after going live with SAP globally, • Handling tickets and change...

  • Customer Support

    4 months ago

    Bengaluru, India NMS Consultant Full time

    Job Description - Solving the complex issues and supporting to the customers queries through the phone call, mail and visiting the customer place as per the plan. - Experience in Commissioning/Troubleshooting/Servicing/Repairs and reworking of old to new products. - Effectively communicate with builders, and contractors, Industrial area segments for future...

  • Client Relationship Support

    5 months ago

    Bengaluru, India HSBC Full time

    **Some careers open more doors than others** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Corporate Banking...

  • Client Support Associate

    3 months ago

    Varthur, Bengaluru, Karnataka, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job Responsibilities & Activities** J.P. Morgan Private Bank provides customized financial advice to help wealthy clients and their families achieve their goals through an elevated experience. Clients of the Private Bank work with dedicated teams of specialists that bring their investments and financial assets together into one...

  • Lead Consultant, Jaggaer Support

    1 month ago

    Bengaluru, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Client Support Associate

    3 months ago

    Varthur, Bengaluru, Karnataka, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job Responsibilities & Activities** J.P. Morgan Private Bank provides customized financial advice to help wealthy clients and their families achieve their goals through an elevated experience. Clients of the Private Bank work with dedicated teams of specialists that bring their investments and financial assets together into one...