Debt recovery agent

1 month ago


Bengaluru, India VCATCH Full time

Company Overview


VCATCH is a leading BPO company based in Bangalore. Our core management team has decades of experience in the BPO industry and we adhere to Six-Sigma standards. We provide cost-effective call center services to various industries, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. With state-of-the-art technology and infrastructure, VCATCH helps businesses achieve growth and maximize their ROI.


Job Overview


VCATCH, a leading BPO company in Bangalore, is seeking a skilled Debt Recovery Agent. As a Debt Recovery Agent, you will be responsible for recovering outstanding debts from customers in a professional and efficient manner. This is a full-time position with a competitive salary range. Join our dynamic team and contribute to our success in the debt recovery domain.


Qualifications and Skills


  • Previous experience as a Debt Recovery Agent or in collections is preferred
  • Strong negotiation and persuasion skills
  • Excellent verbal and written communication abilities
  • Ability to handle difficult and sensitive customer interactions
  • Knowledge of debt collection laws and regulations
  • Proficient in using debt recovery software and CRM systems
  • Attention to detail and ability to maintain accurate records
  • Ability to work under pressure and meet tight deadlines
  • Strong problem-solving and decision-making skills
  • Good organizational and time management skills


Roles and Responsibilities


  • Contact and communicate with customers to negotiate debt repayment terms
  • Utilize various tools and strategies to locate and contact debtors
  • Ensure compliance with debt collection laws and regulations
  • Negotiate payment plans and settlements with customers
  • Maintain accurate and up-to-date records of communication and payment arrangements
  • Provide excellent customer service and support throughout the debt recovery process
  • Collaborate with internal teams to resolve customer queries and issues
  • Meet monthly targets for debt recovery and collection
  • Prepare reports on outstanding debts and recovery progress






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