Debt Recovery Agent
3 months ago
**:
- Loan Debt Recovery process**
**Roles and responsibility**
Ø Connect with the customer through via Phone or E-mail or in person visit to discuss about the overdue payment and request immediate payment or arrange repayment plans.
Ø Handling inbound and outbound calls professionally with customers to provide clear information on overdue, pending bills, payment options and consequences of non-payment.
Ø Maintain proper records of customers of all the communication through call follow-ups, payment agreement and more regular follow-up action has to be taken.
Ø Suggest suitable plan and negotiate with the customer for the settlement of outstanding debts.
Ø Follow company polices and procedure to ensure ethical and debt recovery practices with using strategies.
Ø Responding to customer quires
Ø ensure compliance with relevant laws and regulations of debt collection practices
Ø perform tracing techniques to track customers who have changed their contact information and are in difficult to reach.
Ø Working closely with legal teams and other senior managers within the organization to escalate cases as needed and to ensure effective debt recovery.
Ø Providing regular reports to management on the status of debt recovery efforts, including successes, challenges, and potential risks.
Ø Despite the challenging nature of their role, should often maintain professionalism and empathy in their interactions with debtors, striving to achieve a positive outcome.
**Requirement**
Ø Education
- 10th or 12th pass/ Any degree with Finance or business will be added advantage
Ø Experience
- Previous experience in debt recovery.
Ø Skills
- Excellent communication and negotiation skills
- Strong problem-solving skills and ability to manage tasks.
- Computer Knowledge is mandatory with accounting software
Ø Language preferred
- Kannada
Ø License/ certificate
- DRA certificate
Ø Location
- work from office and in the fields Bangalore.
Ø Salary
- 15000 to 18000 in between + Incentives.
Ø Preferred - Males only
Ø Two-Wheeler is mandatory
Contact Pushpa HR-8296728642
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
Work Location: In person
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