Assistant Delivery Manager, Operations

4 months ago


Chennai, India Access Healthcare Services Full time

Access Healthcare is hiring an Assistant Delivery Manager who is capable of coordinating day-to-day service delivery of large groups of Medical Coders across various specialties. The ideal candidate will have at least 8 years of relevant experience and a proven track record of consistently surpassing customer expectations and steady career growth within the Coding business unit of a similar organization.

JOB LOCATION: CHENNAI, INDIA KEY RESPONSIBILITIES
  • Communicate with clients and manage service delivery according to client SLAs.

  • Create and maintain process documentation and update it on a timely basis.

  • Manage operations through end-to-end planning, process document review and root cause analysis.

  • Assist with new team member training, and ensure consistent growth and development.

  • Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met.

  • Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics.

QUALIFICATIONS
  • Experience in E/M – IP/OP coding.

  • Certified coder from AAPC or AHIMA.

  • Experience in team handling.

  • Candidate should have good communication skills.



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