Delivery Manager

1 month ago

Chennai, India LTIMindtree Full time

Description:

Responsible for managing Delivery and Operations of portfolio of projects across IT Operations, Application Development and Maintenance, and Customer Support. Comes with a pragmatic approach to business growth through delivery excellence with direct accountability on profitability, customer satisfaction and people development.


Responsibilities:

  • Manage diverse and large geo-distributed teams; sizes that are in the 100 - 150 FTEs range.
  • Accountability for managing delivery of portfolio of engagements across multiple customers in the IT operations, platform maintenance and customer support domains.
  • Manage customer relationship in the account from delivery perspective and achieve best in class satisfaction.
  • Accountable for fulfilment of new roles and manage end to end process for fulfillment and onboarding.
  • Accountable for key engagement KPIs such as Service Levels and CSAT.
  • Manage operational parameters like revenue recognition, resource utilization, attrition, gross margin, competency mix, campus talent induction etc. and manage business growth effectively.
  • Responsible for people, attrition management, career planning and development of the team. Drive domain initiatives in the delivery organization and have knowledge specific to customer business process.
  • Provide continuous monitoring methods for the stability of existing processes. Conduct regular review of project progress & report status to internal Mindtree delivery leadership. Ensure all projects are compliant to basic PM & delivery processes such as guidance, staffing, invoicing etc.
  • Conceive innovative, high value solutions for clients in areas of technology or process improvement.
  • Identify interdependencies and work to develop plausible solutions. Pro-active Risk and Escalation Management.
  • Contribute towards IG initiatives on People/Process/Technology.
  • Own and drive at least 1 medium/large proposal in the account(s).
  • Willingness to travel domestic and international on a need basis (1-2 times a year).
  • 20+ years of total experience in IT Services and in Delivery.

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