Schedule Change Agent

6 months ago

Pune, India Etraveli Group Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

Roles & Responsibilities:

We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:

  • Working on schedule change reservations a minimum of 40 PNRs a day
  • Handling calls /chat of customer queries (Schedule Change Bookings)
  • Reporting to the Team Lead to achieve goals
  • Responsible to check all queues of a schedule change and contact Airlines to check for alternate options.
  • Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
  • Handle misconnections and get the flights confirmed by the Airlines.
  • Multi-tasking and ready to adapt to new situations and challenges or role reversal

Requirements

  • Minimum 1 year of experience in the customer service industry
  • Knowledge of the Travel Industry would be a plus
  • Good written and verbal communication.
  • Ability to work in different shifts (Includes night shift)
  • Self-learning and being able to take initiative are very important.

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

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