Fulfillment Agent
4 weeks ago
About Etraveli Group
We are a leading company for tech solutions and fulfillment capabilities for online sales of flights. Our mission is to make the world smaller for our customers and bigger for our people.
Job Summary
We are seeking a skilled Fulfillment Agent to join our team. As a Fulfillment Agent, you will be responsible for managing ticketing queues, new issuance, EMD fulfillment, fare rule interpretation, error reporting, and contacting airlines and providers for different issues.
Key Responsibilities
- Manage ticketing queues and ensure timely processing of tickets
- Process new issuance and EMD fulfillment requests
- Interpret fare rules and resolve errors
- Communicate with airlines and providers to resolve issues
Requirements
- 3-4 years of experience in ticketing fulfillment
- Proficient in Amadeus & Sabre/Travelport
- Willing to work in rotational shifts 24/7 (Night Shifts Included)
- Excellent written and verbal communication skills in English
- Understanding of airline fare rules and IATA regulations
- Well-organized, persistent, and multitasking skills
- Self-driven, proactive, and results-oriented
- Competent quantitative skills (good in calculations)
- Ability to manage change and work under pressure
- Communicate and work closely with other departments to remain current on any updates
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