Fulfillment Agent

1 month ago


Pune, Maharashtra, India Etraveli Group Full time
About Etraveli Group

Etraveli Group is a leading company in the travel industry, providing innovative tech solutions and fulfillment capabilities for online flight sales. Our mission is to simplify complexity and connect millions of flights and travelers worldwide.

Job Description

We are seeking a highly skilled Fulfillment Agent to join our team. As a key member of our team, you will be responsible for managing ticketing queues, new issuance, EMD fulfillment, fare rule interpretation, and error reporting. You will also be in contact with airlines and providers to resolve various issues.

Responsibilities
  • Manage ticketing queues and ensure timely fulfillment
  • Process new issuance and EMD fulfillment requests
  • Interpret fare rules and resolve errors
  • Communicate with airlines and providers to resolve issues
Requirements
  • 3-4 years of experience in ticketing fulfillment
  • Proficient in Amadeus and Sabre/Travelport
  • Willing to work in rotational shifts, including night shifts
  • Excellent written and verbal communication skills in English
  • Understanding of airline fare rules and IATA regulations
  • Well-organized and persistent with multitasking skills
  • Self-driven, proactive, and results-oriented
  • Competent quantitative skills
  • Ability to manage change and work under pressure

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