Guest Service Associate

6 months ago

Hyderabad, India Accor Full time

Company Description

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.The hotel features 292 rooms and suites in the Premier Floor with Wi-Fi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres.The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

-Come As You Are

-Explore Limitless Possibilities

-Employee benefit card offering discounted rates in Accor worldwide for you and your family.

-Career development opportunities with national and international promotion opportunities


Job Description

Primary Responsibilities

Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management

People Management

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel, Hyderabad to ensure maximum cooperation, productivity, morale and guest service.

Operational Management

Responsible for set up of all operating equipment’s and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Food & Beverage Supervisor ensure to take guest orders, advice guests on specials menu options. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Supervisor. Ensure that breakage, pilferage and spoilage are kept to a bare minimum.
Qualifications

Knowledge and Experience

Secondary / High school education / Hotel Management Degree Additional certification(s) in Food & Beverage will be an advantage Good reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage No experience is required

Competencies

Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times
Additional Information

At Accor Hotels we believe in Talent Development, we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization. At Accor Hotels we celebrate Heartist Days every year, these are the few links to understand the celebrations:

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