Guest Service Associate

2 months ago

Kondapur Hyderabad Telangana, India Skyla Hospitality Private Limited Full time

_SKYLA is a technology-enabled hospitality brand, operating chain of premium service apartments & _Skyla is among the most favored hospitality brands headquartered in Hyderabad. Established in 2014, we manage six properties across two brands, catering to both extended stays and short-term rentals. With over 150 rooms providing a 4-star experience, we have accommodated more than 400,000 nights. Skyla Hospitality has recently introduced new restaurant and cafe brands, significantly broadening our service offerings to include not only travellers but also local communities surrounding our properties. Our goal is to become the preeminent hospitality brand nationwide, with a significant presence not only in Hyderabad but also throughout the country_._
- _**Job Title**:_ _Guest Service Associate in Food and Beverage Service Department _
- _**Reports to**_ _: F&B Head or Property Manager_
- _**Location**_ _- Hyderabad_
- **job Summary**:_ _As a Food and Beverage Service Associate is responsible for delivering excellent customer service in the hotel's food and beverage outlets. They assist guests with menu selections, take and deliver orders, ensure guest satisfaction, and maintain a clean and welcoming environment.._
- **Duties and Responsibilities**:_
- _**Guest Service**:_
- o Greet guests warmly and assist them in selecting menu items._
- o Take accurate food and beverage orders from guests._
- o Provide recommendations and answer questions about menu items._
- o Ensure timely and accurate delivery of orders to guests._
- o Address any guest concerns or complaints promptly and professionally._
- o Maintain a positive and friendly attitude towards guests at all times._
- _**Food and Beverage Operations**_:_
- o Prepare dining areas for service, including setting tables and arranging seating._
- o Ensure cleanliness and organization of all food and beverage areas._
- o Assist in food and beverage preparation as needed._
- o Monitor inventory levels and notify management of any shortages._
- o Follow all food safety and sanitation procedures._
- _**Teamwork and Communication**_:_
- o Collaborate with kitchen staff, bartenders, and other team members to ensure efficient service._
- o Communicate guest requests and special instructions to kitchen and bar staff._
- o Work closely with other departments to fulfill guest needs and preferences._
- o Assist in training new team members as needed._
- _**Cash Handling and Payment Processing**:_
- o Process guest payments accurately using cash registers or POS systems._
- o Handle cash, credit cards, and other forms of payment securely._
- o Prepare accurate bills and provide guests with receipts._
- o Balance cash drawers at the end of each shift and report any discrepancies to management._
- _**Cleanliness and Maintenance**_:_
- o Maintain cleanliness of dining areas, including tables, chairs, and floors._
- o Ensure all equipment and utensils are clean and in good working condition._
- o Report any maintenance issues or safety hazards to the appropriate department._
- o Follow proper procedures for cleaning and sanitizing food service areas._
- **Qualifications**:_
- Previous experience in food and beverage service preferred._
- Excellent customer service and communication skills._
- Ability to work in a fast-paced environment and multitask effectively._
- Attention to detail and accuracy in order taking and payment processing._
- Basic math skills for handling cash transactions._
- Knowledge of food safety and sanitation regulations._
- Flexibility to work evenings, weekends, and holidays as needed._
- **Physical Requirements**:_
- Ability to stand and walk for extended periods._
- Ability to lift and carry trays of food and beverages._
- Stamina to work in a busy environment and remain focused during peak hours._
- **Education**:_
- High school diploma or Bachelor's degree in Hotel Management._
- **Additional Requirements**:_
- Food handler's permit or certification may be required depending on local regulations._
- Additional language skills may be beneficial, especially in multicultural environments._
- This job description is a general overview and may vary depending on the specific requirements and expectations of each hotel or establishment._
- **Mandatory Experience**
- 1-2 Years of experience in a similar role.

Pay: ₹14,000.00 - ₹17,000.00 per month

Schedule:

- Day shift
- Morning shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8766337981

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