Guest service associate

2 weeks ago


Hyderabad, India Gamut HR Solutions Full time

Company Overview


Gamut HR Solutions is a leading HR consultancy firm that specializes in helping individuals find the right job. With a team of experienced professionals, we provide personalized career guidance and connect candidates with top-notch employers. We are committed to assisting both job seekers and employers in achieving their goals.


Job Overview


Gamut HR Solutions is seeking a Guest Service Associate - Hotel to join our team. As a Guest Service Associate, you will be responsible for ensuring the highest level of customer satisfaction by providing efficient and courteous service to hotel guests. This is a full-time position based in Hyderabad, Telangana, India.


Qualifications and Skills


  • Bachelor's degree in Hospitality Management or a related field
  • Proven experience as a Guest Service Associate or similar role in a hotel
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Proficiency in using hotel management software
  • Ability to multitask and work under pressure
  • Attention to detail and a high level of accuracy
  • Flexibility to work in shifts, including weekends and holidays
  • Positive attitude and a passion for providing exceptional customer service


Roles and Responsibilities


  • Greet and welcome hotel guests with a friendly and professional manner
  • Handle guest check-ins and check-outs efficiently
  • Provide information about hotel facilities, services, and local attractions
  • Take and confirm reservations over the phone and through online platforms
  • Assist guests with their luggage and attend to their needs during their stay
  • Respond to guest inquiries and resolve any issues or complaints promptly
  • Ensure the cleanliness and tidiness of the reception area
  • Collaborate with other hotel departments to ensure a smooth guest experience
  • Maintain accurate guest records and update information in the hotel software
  • Adhere to hotel policies and procedures to ensure guest satisfaction and safety







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