Guest Service Associate

5 months ago

Hyderabad Telangana, India AccorHotel Full time

**Company Description**
Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres.The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).
- Come As You Are
- Work With Purpose
- Grow, Learn & Enjoy
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Career development opportunities with national and international promotion opportunities

**Job Description** Primary Responsibilities**
- Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
- Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
- Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
- Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

**People Management**
- Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Provide high level of service standards.

**_
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**Operational Management**
- Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping.
- Ensure to report to work on time and according to posted schedule.
- Ensure to daily change soiled linens on beds and remake beds.
- Strictly follow the lost and found procedures.
- Ensure floor pantries and corridors & fire exits are as per the standards.
- Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
- No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
- Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
- Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
- Report any malfunctioning of room equipment to the Housekeeper.
- To abide by the mission statement of the hotel and of the department.
- Ensure to take the responsibility for master keys of the assigned rooms.
- Report any loss or damage to the Floor Supervisor.
- Ensure to perform the following duties in the Public Area:

- To dust furniture, fixtures and fittings
- Vacuum the carpet.
- Scrub, wash and clean the floor
- Clean and arrange the equipment furniture as prescribed
- Dust and clean light fittings

**Qualifications** Knowledge and Experience**
- Diploma in Tourism / Hospitality Management
- Fresher or Minimum 6 months to 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage

**Competencies**
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times

**Additional Information**
- At Accor Hotels we believe in Talent Development, we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization.

At Accor Hotels we celebrate Heartist Days every year, these are the few links to understand the celebrations:

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