Guest Service Associate

6 months ago

Hyderabad, India Accor Full time

Company Description

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres.The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

-Come As You Are

-Work With Purpose

-Grow, Learn & Enjoy

-Employee benefit card offering discounted rates in Accor worldwide for you and your family.

-Career development opportunities with national and international promotion opportunities


Job Description

Primary Responsibilities

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co-workers at all times. Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned. Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner. Provide effective support to the team to enable them to provide a range of effective and efficient services Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Provide high level of service standards.

Operational Management

Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping. Ensure to report to work on time and according to posted schedule. Ensure to daily change soiled linens on beds and remake beds. Strictly follow the lost and found procedures. Ensure floor pantries and corridors & fire exits are as per the standards. Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards. No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised. Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing. Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor. Report any malfunctioning of room equipment to the Housekeeper. To abide by the mission statement of the hotel and of the department. Ensure to take the responsibility for master keys of the assigned rooms. Report any loss or damage to the Floor Supervisor. Ensure to perform the following duties in the Public Area:To dust furniture, fixtures and fittingsVacuum the carpet.Scrub, wash and clean the floorClean and arrange the equipment furniture as prescribedDust and clean light fittings
Qualifications

Knowledge and Experience

Diploma in Tourism / Hospitality Management Fresher or Minimum 6 months to 1 year of relevant experience Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times
Additional Information
At Accor Hotels we believe in Talent Development, we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future & organization.

At Accor Hotels we celebrate Heartist Days every year , these are the few links to understand the celebrations:

  • guest service associate

    1 month ago

    Hyderabad, India Gamut HR Solutions Full time

    A Guest Service Associate is a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. He or she greets guests and assigns them their rooms, processes check-in and check-outs.Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats: ...

  • Guest Service Associate

    3 months ago

    HITEC City, Hyderabad, Telangana, India AVASA HOTEL Full time

    **Position**:Guest Service Associate - Food and Beverage Service **Location**: Avasa Hotels **Employment Type**: Full-Time **About Us**: At Avasa Hotels, we are dedicated to offering an exceptional dining experience that delights our guests. Our food and beverage team is passionate about providing outstanding service, maintaining high-quality standards, and...

  • Guest service associate

    1 month ago

    Hyderabad, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions is a leading HR consultancy firm that specializes in helping individuals find the right job. With a team of experienced professionals, we provide personalized career guidance and connect candidates with top-notch employers. We are committed to assisting both job seekers and employers in achieving their goals.Job...

  • Guest Service Associate

    3 months ago

    Gachibowli, Hyderabad, Telangana, India Marriott International, Inc Full time

    **Additional Information** Guest Service Associate **Job Number** 24162380 **Job Category** Food and Beverage & Culinary **Location** Fairfield By Marriott Hyderabad Gachibowli, Road No.2 Financial District, Gachibowli, India, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet...

  • Guest Service Associate

    3 months ago

    Kondapur, Hyderabad, Telangana, India Skyla Hospitality Private Limited Full time

    _SKYLA is a technology-enabled hospitality brand, operating chain of premium service apartments & _Skyla is among the most favored hospitality brands headquartered in Hyderabad. Established in 2014, we manage six properties across two brands, catering to both extended stays and short-term rentals. With over 150 rooms providing a 4-star experience, we have...

  • guest service associate_Hotel

    1 month ago

    Hyderabad, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions is a leading HR consultancy firm that specializes in helping individuals find the right job. With our expertise and network, we connect job seekers with the best opportunities in their respective fields. We have 2-10 employees and our headquarters is located in Hyderabad. To learn more about our company, please visit our...

  • Guest Service Associate

    3 months ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Job Number** 24165390 **Job Category** Housekeeping & Laundry **Location** Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly...

  • Guest Service Associate

    1 month ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24172679 **Job Category**Housekeeping & Laundry **Location**Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India, 500032 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly...

  • Guest Service Associate- Housekeeping

    5 months ago

    Hyderabad, India Marriott International, Inc Full time

    **Job Number** 23204352 **Job Category** Housekeeping & Laundry **Location** Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant...

  • Guest Services Associate

    1 month ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24192985 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Hyderabad, Plot No 132 Miyapur Road, Hyderabad, Telangana, India, 500032 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Associate

    2 months ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Job Number** 24181542 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Hyderabad Gachibowli, Road No 2, Financial District, Hyderabad, Telangana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest...

  • Guest service associate

    1 month ago

    Hyderabad, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions is a leading recruitment agency that specializes in helping individuals find the right job. With a team of seasoned professionals, we provide expert guidance and support to job seekers. Our mission is to connect talented individuals with top-notch companies and create mutually beneficial relationships.Job OverviewGamut HR...

  • Guest Service Associate-front Office

    5 months ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Job Number** 24062509 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Service Associate

    2 months ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Job Number** 24175200 **Job Category** Housekeeping & Laundry **Location** Fairfield by Marriott Hyderabad Gachibowli, Road No 2, Financial District, Hyderabad, Telangana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments....

  • Guest Service Associate

    1 month ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24175200 **Job Category**Housekeeping & Laundry **Location**Fairfield by Marriott Hyderabad Gachibowli, Road No 2, Financial District, Hyderabad, Telangana, India, 500032 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments....

  • Guest Service Associate

    4 weeks ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24194571 **Job Category**Food and Beverage & Culinary **Location**Fairfield by Marriott Hyderabad Gachibowli, Road No 2, Financial District, Hyderabad, Telangana, India, 500032 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Greet guests and determine the number in their party. Seat...

  • Guest Service Associate- F&b Service

    6 months ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Job Number** 24026585 **Job Category** Food and Beverage & Culinary **Location** Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests. Set...

  • Guest Service Associate

    6 months ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Job Number** 24083316 **Job Category** Food and Beverage & Culinary **Location** Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs aren’t just about...

  • Guest Service Associate

    7 months ago

    Hyderabad, India Novotel Hyderabad Convention Centre Full time

    **JOB DESCRIPTION**: **Primary Responsibilities** **Operation** - Attend daily briefings and takes on daily assigned tasks - Understand the difference in guest levels (VIPs) and Room Categories - Clean and maintain areas of responsibility according to standards and procedures - Replenish guest supplies and ensure that guests requests are promptly attended...

  • Guest Service Associate

    7 months ago

    Hyderabad, India Novotel Hyderabad Convention Centre Full time

    **JOB DESCRIPTION**: **Primary Responsibilities** **Front Office Operation** - Assist guests with check in and checkout, as well as other cashiering duties - Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary - Welcome guests on arrival, register and issue room keys according to departmental standards...