Bentley Application Support Specialist

2 months ago

Gurugram, India Hatch Full time
As the successful candidate, you will:

Provide technical support for all enterprise systems and software components in a complex mission critical environment

Manage, support, and resolve complex software, vendor, and proprietary technical issues

Monitor applications, application servers, document and analyze problems, and publish maintenance schedules

Identify and resolve medium to highly complex production problems for support of applications

Perform regular security monitoring to identify any possible intrusions

Identify proactive solutions for recurring technology occurrences to benefit the business

Maintain system documentation

Maintain and provide infrastructure improvements to existing database applications

Maintain current knowledge of relevant technologies as assigned

Maintain SLA, system availability, capacity management and performance KPI

Collaborate and interact with various stakeholders including the ICT team

Work closely with application development teams and vendors to tune and troubleshoot applications

Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments

Willing to work after hours as part of a global team

Lead and participate in efforts to develop and implement processes for application and system monitoring

Lead and participate in efforts to implement application updates to include upgrades, patches and new releases

Undertake integration between various systems using available API's and web services

Adhere to standards and processes for systems in Hatch 

Responsible for the process from Development to Production release 

Key experience: 

Skills

Excels at the highest technical level of all phases of applications systems analysis and programming activities

Understand software and hardware requirements of varied departmental systems

Understand the workflow and process requirements of complex application systems

Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications

Excellent problem solving/analytical skills and knowledge of analytical tools

Display and execute logical and complex troubleshooting methods

Excellent verbal, written communication, and ability to work well with others

Teamwork: Working together to achieve organizational and team goals

Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management

Ability to effectively interface with technical and nontechnical staff at all organizational levels

Experience

Minimum 3-5 years’ experience in the Information Technology field

3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)

Experience with at least one of the following Design Tool platforms:

OpenPlant 

Engineering Data Manager 

Experience on failover, high availability, disaster recovery, business continuance

Experience in process automation, best practice approach, technology efficiency, and effectiveness

Experience with SQL query development databases

Exposure to any of the following enterprise systems: SAP, OpenText Content Server, Bentley ProjectWise, MS SharePoint

Exposure to Azure DevOps 

Knowledge

Bachelor’s degree or equivalent combination of education, training or work experience 

Key design software experience: 

OpenPlant Modeler 

OpenPlant Support Engineering 

OpenPlant Isometrics Manager 

OpenPlant PID 

PlantSight 

Why join us?

Develop innovation partnerships 

Think locally, work globally 

Engage with people who make a difference 

What we offer you?

Flexible work environment. 

Long term career development

Why join us?

Work with to make a difference Collaborate on exciting to develop innovative solutions



What we offer you?

Flexible work environment Long term career development Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the of the in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.


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