Bentley Application Support Specialist

Requisition ID: 92814 

Job Category: Information Technology 

Location: Gurugram, Haryana, India 
 

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Looking to take the next step in your career? Hatch is currently seeking a highly motivated Bentley Application Support Specialist (OpenPlant)  to join the Digital group in Gurgaon, India 

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.    

Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.  

Application administrators administer Hatch’s computer systems and play an important role in technical software support and associated implementations. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.   

They respond to tickets and serve as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues. They provide application-level expertise, augmenting the skills and the expertise available via the service desk.  

They take direction from the AMS Lead and System Administration Technology Lead.  

They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues.  

As the successful candidate, you will: 

• Provide technical support for all enterprise systems and software components in a complex mission critical environment  

• Manage, support, and resolve complex software, vendor, and proprietary technical issues  

• Monitor applications, application servers, document and analyze problems, and publish maintenance schedules  

• Identify and resolve medium to highly complex production problems for support of applications  

• Perform regular security monitoring to identify any possible intrusions  

• Identify proactive solutions for recurring technology occurrences to benefit the business  

• Maintain system documentation   

• Maintain and provide infrastructure improvements to existing database applications   

• Maintain current knowledge of relevant technologies as assigned  

• Maintain SLA, system availability, capacity management and performance KPI  

• Collaborate and interact with various stakeholders including the ICT team   

• Work closely with application development teams and vendors to tune and troubleshoot applications  

• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments  

• Willing to work after hours as part of a global team  

• Lead and participate in efforts to develop and implement processes for application and system monitoring  

• Lead and participate in efforts to implement application updates to include upgrades, patches and new releases  

• Undertake integration between various systems using available API's and web services  

• Adhere to standards and processes for systems in Hatch 

• Responsible for the process from Development to Production release 

Key experience: 

Skills  

• Excels at the highest technical level of all phases of applications systems analysis and programming activities  

• Understand software and hardware requirements of varied departmental systems  

• Understand the workflow and process requirements of complex application systems  

• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications  

• Excellent problem solving/analytical skills and knowledge of analytical tools  

• Display and execute logical and complex troubleshooting methods  

• Excellent verbal, written communication, and ability to work well with others  

• Teamwork: Working together to achieve organizational and team goals  

• Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management  

• Ability to effectively interface with technical and nontechnical staff at all organizational levels  

Experience  

• Minimum 3-5 years’ experience in the Information Technology field  

• 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)  

• Experience with at least one of the following Design Tool platforms:  

• OpenPlant 

• Engineering Data Manager 

• Experience on failover, high availability, disaster recovery, business continuance  

• Experience in process automation, best practice approach, technology efficiency, and effectiveness  

• Experience with SQL query development databases  

• Exposure to any of the following enterprise systems: SAP, OpenText Content Server, Bentley ProjectWise, MS SharePoint   

• Exposure to Azure DevOps 

Knowledge  

• Bachelor’s degree or equivalent combination of education, training or work experience 

Key design software experience: 

• OpenPlant Modeler 

• OpenPlant Support Engineering 

• OpenPlant Isometrics Manager 

• OpenPlant PID 

• PlantSight 

Why join us?  

• Develop innovation partnerships 

• Think locally, work globally 

• Engage with people who make a difference 

What we offer you?  

• Flexible work environment. 

• Long term career development  

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.