Service Support Coordinator

5 months ago

Mumbai, India Oxford Instruments Full time

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

OI Mumbai

Role:

Reports to:

India Country Director

Direct Reports:

None

Primary Purpose:

To support the daily operations of the Service team.

Key Responsibilities

PT - Service Support

Generate service quotes form BPC and quote works . Keep service opportunities CRM up to date Respond and follow up with customers for anything related to service PO’s , quote requests . Coordinate /follow up with UK factory for timely delivery of spares etc . Coordinate between customer and UK for any service PO Maintain and keep updated service spares inventory Generate and update service calls on CRM Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the role, which might reasonably be required.

NA – Service Support

Maintain log of Annual Maintenance Contract (AMC). Sent reminder to service engineers at the end of Follow up for Visits and reporting for the pending visits. Arrange for the Hard copy of Invoice, Contractors bill or similar Docs, courier the same with info on POD to customer Follow up on pending payment & coordinate with Accounts for overdue invoices. Keep a track of completed installations and create a database for sending AMC at the end of warranty period. Create a log of Warranty Period for each new Installation. Create RMA, coordinate, follow up with Logistics. Arrange delivery to customer, engineer on site. Follow up with Accounts on raising the invoice and submit / mail the copy to concern dept. Submission of AMC contract and follow up for AMC Renewal PO. Create USD / INR quote for common spares like cables, Controllers, Screen etc. Create log to promote Upgrades like PC / SW etc Align with marketing UK and keep Concern Sector lighthouse customers on upcoming webinars etc Support events - EMSI , BTNT send invite to all customers Maintain Local stocks and update inventory.

Person Specification – Essential requirements unless stated

Education / Qualifications

Good general education, Fresh Graduate - Bachelor of Commerce

Professional Skills/ Abilities:

A good understanding of MS Office (Excel, Word, Powerpoint) Practical experience of using accounting and administrative systems Excellent communication skills Working knowledge of Tally ERP would be advantageous.

Personal Qualities

Self-starting, diligent and enthusiastic. A professional approach to working independently and managing own time. Good communication skills, both written and spoken. Strong team work ethic and willingly supports and encourages other team members. High degree of concentration and attention to detail Focused on excellent customer service. Positive and enthusiastic attitude to challenges, and flexibility to cope effectively with changes to specifications or priorities.

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