Support Coordinator

1 month ago


Vikhroli Mumbai Maharashtra, India Symphony Tech Solutions Full time

**Greeting for the day**
- **Please find the above attached JD for your understanding.**:

- **Company Brief**:

- **Headquarters: New Delhi, Delhi**

**Specialties: HPC, Storage, SAN, Blades, and Servers. VirtualizationWorking Days: Alt Sat offJob location: -Mumbai - VikhroliKey Responsibilities**:
**Key Responsibilities**:

- **Support Call Coordination**:

- Coordinate support calls between customers and the internal support team.
- Track and update the status of all ongoing support calls, ensuring timely resolution and communication.
- Schedule support calls, meetings, and follow-ups, maintaining accurate records.
- **RMA (Return Material Authorization) Management**:

- Generate RMA for faulty materials.
- Track RMA status and ensure timely updates and resolution with the concerned departments.
- **Logistics Handling**:

- Manage and coordinate logistics for faulty and replacement materials, ensuring smooth and efficient operations.
- Track shipments, deliveries, and inventory related to support activities.
- **Internal IT Support Coordination**:

- Assist in coordinating internal IT support calls and activities.
- Act as the liaison between the IT team and employees, ensuring that internal IT issues are resolved efficiently.

**Qualifications**:

- A minimum of 1 year of experience in a similar support coordination or customer service role.
- Strong proficiency in English (speaking, writing, and typing).
- Excellent organizational and multitasking abilities.
- Experience with logistics and RMA processes is a plus.
- Strong communication skills and the ability to interact with both customers and internal teams.
- Proficiency in MS Office (Excel, Word, Outlook) and other support or CRM tools is preferred.

**Primary Skills expert in Excel, tally, RMA, and logistics, good in communication**

**Qualifications and Skills**:
**Graduation.**
- **If interested, revert with your updated CV ,along with following mandatory details**:

- **Years Of Experience**:

- **Relevant Experience**:
**Current CTCExpected**

**CTCNotice PeriodMonth(s)**:
**Current Organization :Do you hold any Offer (Yes/No)**:
**Priya Gupta**

**Sr. Executive | Recruitment**

**Symphony Tech Solutions And**

**Consultancy Pvt. Ltd.M: +91-7303882382W**:
Pay: ₹20,000.00 - ₹30,000.00 per month

Shift:

- Day shift

Work Days:

- Monday to Friday

**Experience**:

- total work: 3 years (preferred)

Work Location: In person


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