Sales Coordinator
4 weeks ago
Greeting for the day
Please find the above attached JD for your understanding.
Working Days: Alt Sat off
Job location: Mumbai
- Vikhroli
**Job Title**: Support Coordinator
**Experience**: 1+ year or more
**Key Responsibilities**:
- **Support Call Coordination**:
- Coordinate support calls between customers and the internal support team.
- Track and update the status of all ongoing support calls, ensuring timely resolution and communication.
- Schedule support calls, meetings, and follow-ups, maintaining accurate records.
- **RMA (Return Material Authorization) Management**:
- Generate RMA for faulty materials.
- Track RMA status and ensure timely updates and resolution with the concerned departments.
- **Logistics Handling**:
- Manage and coordinate logistics for faulty and replacement materials, ensuring smooth and efficient operations.
- Track shipments, deliveries, and inventory related to support activities.
- **Internal IT Support Coordination**:
- Assist in coordinating internal IT support calls and activities.
- Act as the liaison between the IT team and employees, ensuring that internal IT issues are resolved efficiently.
**Qualifications**:
- A minimum of 1 year of experience in a similar support coordination or customer service role.
- Strong proficiency in English (speaking, writing, and typing).
- Excellent organizational and multitasking abilities.
- Experience with logistics and RMA processes is a plus.
- Strong communication skills and the ability to interact with both customers and internal teams.
- Proficiency in MS Office (Excel, Word, Outlook) and other support or CRM tools is preferred.
**Primary Skills - expert in Excel, tally, RMA, and logistics, good in communication**
Mode of interview: Telephonic & VC & face to face.
If interested, revert with your updated CV ,along with following mandatory details:
- Years Of Experience:
- Relevant Experience:
- Current CTC
- Expected CTC
- Notice Period
- Month(s):
- Current Organization:
- Do you hold any Offer (Yes/No):
Best Regards,
Priya Gupta
Sr. Executive | Recruitment
**Symphony Tech Solutions And**
**Consultancy Pvt. Ltd**.
M: +91-7303882382
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Sales: 2 years (preferred)
Work Location: In person
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