L2 Desktop Support Engineer

1 month ago


Hyderabad, India Excis Compliance ltd Full time
Installand configure software and hardware on end pointdevices.
Managenetwork servers and technologytools.
Respondto Client to supportrequests.
Setup accounts andworkstations.
Monitorperformance and maintain systems according torequirements.
Troubleshootingof software and hardwareissues.
Ensuresecurity through access controls backups andfirewalls.
Upgradesystems with new releases andmodels
Developexpertise to train staff on newtechnologies.
Buildan internal wiki with technical documentation manuals and ITpolicies.
Providedesktop systems and user support to ensure required computercapabilities are available to allusers.
Developand provide systems and software training to theendusers
Installconfigure test maintain monitor and troubleshoot enduserworkstations and related hardware and software for local and remoteusers
Developand maintain an inventory of all IT desktops components andequipment
Maintaindocumentation on all desktop processes andprocedures
Ensurethat application and system updates are inplace
Deployimplement troubleshoot and support the workforceenvironment
Monitorthe ongoing operation of the Windowsenvironment
As applicable createmaintain and update tickets within the ITSM(ServiceNow)



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