IT Engineer
2 weeks ago
We are currently seeking an IT Engineer based in Hyderabad/India who can provide excellent L1 and L2 IT end-user support for our colleagues as well as the technical environment across the APAC region. The eligible candidate must be resourceful, technical, cool under fire, and must love working in a dynamic, multinational environment. A high sense of autonomy and job ownership is also desired. We are looking for someone with a strong service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.What You’ll Do
Having the ownership of L1 and L2 Helpdesk supportInteracting with internal clients to help resolve all levels of IT-related issues via the IT ticketing systemLocal vendor managementCorporate PC/Mac management and deploymentSetting up and maintaining the local meeting rooms and conference roomsCoordinating hardware warranty and repairsOrganizing the IT inventory and updating IT asset data (serial numbers, software keys, locations, etc.)Assisting in the management of hosted IT applications (Google G Suite, Egnyte, Zoom, etc.)Managing the purchase of hardware and software products according to internal processesPerforming various routine tasks including: IT account and asset management for on-/off-boarding of employees & Diagnosis and repair of end-user IT devicesIT ticket management
Requirements
Eligibility of employment in your location (no VISA sponsorships)Excellent verbal and interpersonal skills in EnglishFinished formal education in Computer Science/Information Technology or related discipline, or minimum 3+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT (support) roles
Nice to Have
Experience in supporting not only MS Windows 10 but also Mac OSAcquisition of network certificates such as CCNAKnowledge of general IT security controls and best practicesExperience documenting IT applications and training usersCisco Meraki operational experiencePrevious working experience in a global organization across multiple regions and time zonesUnderstanding ITIL best practices or possessing a certificateVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
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