Junior HR Shared Services Specialist
5 months ago
Responsibilities
Provide support to employees and managers related to HR policies, programs, process and procedures primarily in India and South East Asia Region.
Being the first point of contact for employees regarding HR topics such as policy questions and either responding or passing on the question to the appropriate person and keeping the employee informed. Establish the employee experience with a strong customer focus, an environment of collaboration and enablement, effective and successful performance, and continuous improvement. Ensure all SLAs/KPIs within HR Shared Services are met within the agreed tolerance levels for timeliness and quality. Requests for letters etc. for external purposes (loans/mortgages)Administer HR processes such as onboarding, offboarding, and employee changes (., promotions, transfers, leaves of absence) primarily in India and South East Asia Region.
Issue job offer letters on advice from the HR Operations Manager Manage on boarding process Employee induction Setting up new employees in myHR and relevant local systems and working closely with HRIS teamManage and maintain HR-related systems and data, ensuring accuracy and completeness of employee records primarily in India and South East Asia Region.
Manage relevant systems – iCIMS, SuccessFactors, etc. Manage and maintain up-to-date personnel files and ensure compliance with Data Protection. Manage the co-ordination, evaluation, tracking and reporting of employee training.
Qualifications
Prefer to have experience with the following HRMS applications - Employee Central, ECSC. You have excellent verbal and written communication skills and strong knowledge on MS Office (Excel, PowerPoint, and Word) Prefer to have experience with ATS – iCIMS, issuing offer letter, Initiate onboarding process, etc., You are target oriented and team player and have strong understanding of Human Resources Policies, Procedures, and Benefits is preferred. Analytical thinker who can focus on tactical and operational issues in a fluid environment. You have ability to provide a positive user experience through active customer support and identify process deficiencies and perform initial root cause analysis in support of improvements. You have ability to adapt to changes and work across system platforms and execute accordingly and to engage employees in different cultures. Education Qualification – Graduate in Human Resources. Fluent in English, and preferably also in Chinese, Japanese or Korean.-
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