Manager EXL/M/1013977

1 month ago

Noida, India exl Full time

Job Description

Position Title, Responsibility Level

Manager – Cognitive CX Delivery 

Function

Digital Transformation

Reports to

SAVP – Digital CX CoE 

Permanent/ Temporary

Permanent

Span of Control

Individual Role 

Location

Noida

Basic Function

.

Strong experience in developing intent and utterances based logics and interaction flows on conversational AI  Strong experience in developing NLP based intent classification, routing and treatment of customer interactions Exposure of Lex and or Dialogflow, Watson or similar platform Development experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication platform Solution architect experience with in-depth understanding of application architecture, enterprise application design, SOA, and cloud native applications Understanding of UI elements, APIs, Database interfaces etc. Own the technical solution and ensure all technical aspects are implemented as designed Must have ability to create high and low level design, architecture documents Must assess risk involved in the project and highlight and mitigate to drive outcome Identify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organization Ensure best practices is followed while coding or integrations & perform code/ integration review  Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operations Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand Revert with timelines on fixes of UAT observations Provide post implementation support to all changes Keep the project manager and product committee informed of task accomplishment, issues and status Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices. Perform Technical documentation as per the Project lifecycle Share and follow best practices, development & deployment methodologies with other team members

Essential Functions

Good communication and presentation skills Self-motivated, team player, action and results oriented. Process driven and conceptual thinking Change Management skills Innovative thinker Quick and agile learner Working across cultures with sensitivity, partnering, driving with a focus on business impact

Primary Internal Interactions

Senior Business Leadership Service Delivery Managers Digital transformation team ISG Team

Primary External Interactions

Client Teams – especially Client Business & Technology Teams. External Vendors –Product & Services Vendors/Partners, Industry/Business forums 

Organizational Relationships

Reports To : SAVP – Digital CX CoE Supervises :  Individual Contributor

Skills

Technical Skills

Have 4-6 yrs of working experience mainly around NLP/NLU Have 2-3 yrs of experience in speech to text and text to speech API/platform Have experience in building Conversational AI/Intelligent Chatbots on web and or mobile platform Must be very good with various programming and scripting languages like Python, Java, and Groovy Must possess fairly good knowledge of SOA, and have built API using Flask, or SpingBoot frameworks Must have working knowledge on one or more BPMN frameworks/platforms like Apache Camel, Comunda, Activiti etc. Must be hands on with tools like Git, BitBucket, etc. Must have good knowledge of DevOps and with Jenkins deployment pipeline or similar technologies  Good to have understanding of SDLC e.g. Agile, Scrum, etc. Good to have working exposure on domain NLP models for Healthcare, Insurance, Travel, or Banking etc. Have good knowledge of data structures, and must be very good at analytical and problem solving  Must be good team player, proactive and a go to person  A good communicator with internal and external stakeholders Overall 8+ years in development using Python, Java etc.

Process Specific Skills

Having worked in a Digital transformation capacity using cloud specific solutions and implementation Good understanding of conversational AI Trends, platforms, and technologies Must be ready to work and support multiple time zone whenever there is a need

Soft skills (Desired)

Independent problem-solving, Self-direction, Self-motivated, Flexible and team oriented person Should be able to work independently, with minimum supervision. A Strong sense of ownership, urgency, and drive. Tack-sharp analytical abilities. Strong interpersonal and communication skills.

Education Requirements

Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications

Work Experience Requirements

Overall 8-10 years of experience with at-least 4 years of experience in AI/ML, Omni Channel communication platform, Conversational AI, speech to text and text to speech technologies and solutions, Google Diaglogflow, Lex or other cloud based conversational architecture, solution creation and integrations etc.  Master`s degree or Bachelor´s degree; combined with equivalent additional qualifications and/ or experience

Annexure: 

Acknowledgement  (acknowledge that the information contained in this document is factual and complete)

___________________________________ ___________________________________________ ____________________________

Candidate Supervisor/Manager Date

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