Team Member Credit and Collect
2 months ago
Description - External
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:
US Credit Chat Digital servicing team, is responsible for handling Credit cardmember queries via chat providing world best customer service while ensuring we solve for credit concernsKey Responsibilities:
Service card member's using Digital chat platforms, by resolving credit concerns through educating cardmembers about product features, consult them on managing their accounts to paid status by resolving any Credit related issues, and enable higher spend Analyze risk on customer accounts followed by making sound decisions to ensure we become a payer of choice for our card members attaining high customer sat. & adherence to Compliance requirements Communicates Effectively written & orally, with ability to recognize tone and mood of customer through written communication. Comfortable with communicating complex info. simply via Chat Adaptable & Customer Centric Approach To difficult Situations through tact & empathy in communication. Ability To address 2 cardmember conversations simultaneouslyCritical Factors to Success (Qualifiers):
Strong interpersonal communication & writing Skills, accompanied by strong comprehension & ability to articulate complex information clearly Typing Speed (25-35 Words/Min). Web navigation ability, can handle basic Troubleshooting Demonstrated ability to work effectively within a team environment as well as independently. Ability to deliver result & display Personal Accountability Ability to work in a fast-paced metric driven environment.Past Experience:
Relevant experience of servicing customers via Voice or Chat medium, preferably in customer service or collection industry. Knowledge of Credit lifecycle is preferableAcademic Background:
Undergraduate / Graduate with 1-5 years of experience.Functional Skills/Capabilities:
Excellent Communication Skills (Written & Verbal) Comfortable working in a Rotational shift 24X7 servicing US market Colleague would be required work in a hybrid model Ability to deliver results & display Personal AccountabilityCompliance Language
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
-
Team Member Credit and Collect
5 months ago
Gurugram, Haryana, India Amex Full time**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Team Member
1 month ago
Gurugram, India AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Team Member
1 month ago
Gurugram, Haryana, India Amex Full time**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Team Member Credit and Collect
2 months ago
Gurugram, Haryana, India Amex Full time**Description - External** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn...
-
Team Member Credit
5 months ago
Gurugram, Haryana, India Amex Full time**Y**ou Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...
-
Team Member Credit
2 months ago
Gurugram, Haryana, India Amex Full time**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Team Member Credit
3 months ago
Gurugram, India AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career...
-
Team Member Credit
5 months ago
Gurugram, Haryana, India Amex Full time**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Team Member Credit
2 months ago
Gurugram, Haryana, India Amex Full time**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Team Member Credit
1 month ago
Gurugram, India AMEX Full timeDescription - External You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we...
-
Team Member
4 weeks ago
Gurugram, Haryana, India Bank of America Full time**About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...
-
Telesales Executive
5 months ago
Gurugram, Haryana, India Recreate Credit and Collections Full timeKey Responsibilities: - **Lead Generation**: Identify and qualify potential clients. - **Sales Calls**: Conduct high-volume outbound sales calls. - **Relationship Building**: Develop and maintain strong client relationships. - **Consultative Selling**: Understand client needs and propose suitable solutions. - **Sales Targets**: Achieve and exceed sales...
-
Team Member Credit
2 weeks ago
Gurugram, India AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Team Member Credit
2 weeks ago
Gurugram, Haryana, India Amex Full time**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Credit Controller
5 months ago
Gurugram, Haryana, India Rambøll Full time**Company Description**: **Ramboll globally** Ramboll is a leading engineering, design and consultancy company. Working at one of our 300 offices in 35 countries you will join 15,500 fellow bright minds in creating innovative and sustainable solutions within Buildings, Transport, Energy, Environment & Health, Water and Management Consulting. Combining local...
-
Team Lead
2 months ago
Gurugram, India Recruitment Full timeJob Summary:- Do you thrive in a leadership role and enjoy motivating others to achieve success? As a Team Lead - Collections, you will play a crucial role in driving our collections team towards achieving organizational goals.- You will be responsible for providing guidance, fostering a positive work environment, and ensuring efficient daily...
-
Team Member
1 week ago
Gurugram, Haryana, India Bahri Hospitality and Cuisines Pvt .Ltd. Full time**Job description** About Delifrance: Délifrance has over 40 years of experience, but the roots of the company started at the beginning of the 20th century, with our affiliated company, Grands Moulins De Paris(GMP). The Grands Moulins De Paris(GMP) began in 1919 as a family-founded business specializing in flour production. Now over 100 years later, the...
-
Collections Officer
5 months ago
Gurugram, Haryana, India Rita Pad Printing Machine Full timeJob Description: Collection Officer at Rita Pad Printing Systems Limited Company Overview: Rita Pad Printing Systems Limited is a leading printing and packaging company, providing innovative and high-quality solutions to clients worldwide. We are currently seeking a highly motivated Collection Officer to join our team. Position: Collection...
-
Collection Executive
5 months ago
Gurugram, Haryana, India Rita Pad Printing Machine Full timeJob Description: Collection Executive at Rita Pad Printing Systems Limited Company Overview: Rita Pad Printing Systems Limited is a leading printing and packaging company, providing innovative and high-quality solutions to clients worldwide. We are currently seeking a highly motivated Collection Executive to join our team. Position: Collection...
-
Credit Controller
3 weeks ago
Gurugram, Haryana, India Editorialist Full timeEditorialist melds personal styling, editorial content, and shopping into one seamless digital experience powered by proprietary technology and e-commerce tools. **Product** We are a forward-thinking finance department that values integrity, collaboration, and innovation. Our team is dedicated to achieving excellence in financial management while fostering...
