Team Member Credit

2 months ago

Gurugram Haryana, India Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**How will you make an impact in this role?**
- The team is responsible for managing and resolving card member concerns who are unable to make payments due to an on-going hardship.
- Deliver world-class customer service, whilst responding to Customer inquiries and problems
- Build meaningful relationships with our customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express.
- Ensure maximum recovery for missed payments on CM accounts through inbound telephone contact. Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high Customer satisfaction levels via VIBES scores.
- Meet Key Metrics à VIBES, ACM, Overall Dialer Contact Rate, Overall Dialer CPPH, and QMP.
- Shifts - 24X7, rotational week offs.

**Minimum Qualifications**
- Graduate with 1-3 years of experience.
- Multi-skilled across card platforms/products is preferable.
- Ability to perform in Inbound driven collections environment with blended Inbound calls (Enrollment-Maintenance-Collect) would be an added advantage.
- Ability to multi-task such as making accurate decisions on accounts while typing and speaking on the calls.
- Should display a penchant for Result Orientation & Personal Accountability.
- Should possess sound Analytical, Decision Making and Problem Solving Skills. Proficiency in MS Office - Excel, PowerPoint and Word preferred.

**Preferred Qualifications**
- Strong Team Player with high level of integrity.
- Strong Knowledge of American Express Products, Policies & Procedures.
- Change Management Ability & Self-Motivating skills.
- Demonstrated ability to work effectively within a team environment as well as independently.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  • Team Member Credit and Collect

    5 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Team Member

    1 month ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Team Member

    4 weeks ago

    Gurugram, Haryana, India Bank of America Full time

    **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...

  • Team Member Credit and Collect

    2 months ago

    Gurugram, Haryana, India Amex Full time

    **Description - External** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn...

  • Team Member Credit

    5 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Team Member Credit

    2 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Team Member

    1 month ago

    Gurugram, India AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Team Member Credit and Collect

    2 months ago

    Gurugram, India AMEX Full time

    Description - External You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as...

  • Team Member Credit

    5 months ago

    Gurugram, Haryana, India Amex Full time

    **Y**ou Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...

  • Team Member

    2 months ago

    Gurugram, Haryana, India Bank of America Full time

    **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our...

  • Team Member Credit

    3 months ago

    Gurugram, India AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career...

  • Team Member

    5 months ago

    Gurugram, Haryana, India Grow4sure consulting pvt ltd Full time

    Job Title: Food and Beverage Service Team Member **Job Description**: We are seeking enthusiastic individuals to join our dynamic team as Food and Beverage Service Team Members. As a team member, you will play a crucial role in delivering exceptional service to our customers while maintaining high standards of quality and efficiency. Your primary...

  • Credit Controller

    2 months ago

    Gurugram, Haryana, India Smiths Group Full time

    REF: - DETECTIONAPAC01467- DIVISION: - Smiths Detection- JOB FUNCTION: - FinanceAbout Us **Job Description**: - The role is a key member of Smiths Detection India Finance team with responsibility for driving credit control procedures and controlling accounts receivables for Greater India Market which involves India, Bangladesh, Maldives, Sri Lanka, Nepal,...

  • Team Member

    1 week ago

    Gurugram, Haryana, India Bahri Hospitality and Cuisines Pvt .Ltd. Full time

    **Job description** About Delifrance: Délifrance has over 40 years of experience, but the roots of the company started at the beginning of the 20th century, with our affiliated company, Grands Moulins De Paris(GMP). The Grands Moulins De Paris(GMP) began in 1919 as a family-founded business specializing in flour production. Now over 100 years later, the...

  • Team Member

    2 days ago

    Gurugram, Haryana, India Tatpar Business Solutions Private Limited Full time

    We are Hiring staff for live kitchen retail food outlet of Gurugram. Position-Team Member salary-20k(salary+incentive) vacancy-02 skill - 2 years customer order,serving Pay: Up to ₹20,000.00 per month Schedule: - Day shift **Experience**: - Food service: 1 year (preferred) Work Location: In person

  • Team Member Credit

    1 month ago

    Gurugram, India AMEX Full time

    Description - External You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we...

  • Team Member

    5 months ago

    Gurugram, Haryana, India Alight Full time

    **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People** **- be empathetic and help create a place where everyone belongs. **Grow with purpose -** **Be inspired...

  • Private Credit

    5 months ago

    Gurugram, Haryana, India Evalueserve Full time

    We’ll trust you to: - Spread financials (PL, BS, and CF) on excel based model or lending platform along with key credit metrics calculation. - Identify Key performance indicators and report as part of the credit review process. - Calculate covenants in line with facility agreements and provide a detailed rationale for covenant Met/Breach results. -...

  • Team Member

    5 months ago

    Gurugram, Haryana, India Gourmet Guru Full time

    Overview Key Responsibilities Customer Service - Greeting: Welcome customers with a friendly and positive attitude. - Assistance: Assist customers with menu selections, answer questions, and provide recommendations. - Orders: Accurately take and process customer orders, ensuring timely and correct delivery. Food Preparation - Cooking: Prepare and cook...

  • Crew Member

    2 months ago

    Gurugram, Haryana, India Sodhi's Super Markets Full time

    **Overview**: As a Crew Member, you will be responsible for delivering excellent customer service in a fast-paced environment. You will assist with food preparation, maintain cleanliness, and ensure a positive guest experience. Attention to dietary preferences and quick, accurate service are crucial. **Duties and Responsibilities**: **1. Customer...