Team Member Credit

6 months ago

Gurugram Haryana, India Amex Full time

**Y**ou Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**How will you make an impact in this role?**

Global commercial credit manages the company's credit, collections operations around the world.GCC aims to strike the right balance between helping customers in keeping their card current and taking actions to prevent spending that will not be paid back to American Express. In short, our primary focus is to protect and recover American Express' receivable assets, while delivering on our customer commitment. We mitigate risk & enable spend
- Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
- Document necessary account information and offer custom solutions that benefit the customer
- Balance customer interests with the interests of American Express
- A lucrative monthly commission-based incentive structure is in place, based on individual performance, which includes achieving targeted collection goals
- The primary responsibility is to collect delinquent balances on corp card & client
- The portfolio consists of both cancelled relationships and high-risk customers

**Minimum Qualifications**
- Graduates/Undergraduates with minimum 2 years of experience in International Collections domain with excellent communication skills
- This includes handling inbound and outbound calls, advising of account status

**Preferred Qualifications**

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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