Crew Member

3 months ago

Gurugram Haryana, India Sodhi's Super Markets Full time

**Overview**:
As a Crew Member, you will be responsible for delivering excellent customer service in a fast-paced environment. You will assist with food preparation, maintain cleanliness, and ensure a positive guest experience. Attention to dietary preferences and quick, accurate service are crucial.

**Duties and Responsibilities**:
**1. Customer Service**:

- Greet customers and assist with their orders.
- Ensure accuracy in order-taking and respond to special dietary requests.
- Handle customer complaints or feedback promptly and professionally.

**2. Food Preparation**:

- Prepare and assemble menu items like sandwiches, tacos, hot dogs, burgers, pizzas, and desserts.
- Follow recipes and portion guidelines, paying attention to special dietary requirements.

**3. Health and Safety Compliance**:

- Adhere to all food safety regulations, hygiene standards, and cleanliness protocols.
- Ensure food preparation areas, utensils, and equipment are properly sanitized.

**4. Team Collaboration**:

- Work efficiently with team members during busy shifts to maintain a smooth workflow.
- Help maintain a clean dining area and kitchen by following cleaning schedules.

**5. Cash Handling & Order Processing**:

- Operate the cash register and handle cash, credit card, and digital payments accurately.
- Ensure prompt and efficient order processing.

**6. Inventory & Supplies**:

- Keep track of stock levels, inform management of shortages, and restock items as needed.
- Assist in receiving deliveries and maintaining inventory control.

**Key Responsibility Areas Crew Members**

**1. Customer Service Excellence**:

- Greet customers promptly and warmly.
- Take and process orders efficiently, ensuring accuracy.
- Handle special dietary requests and resolve customer concerns professionally.

**2. Food Preparation & Quality**:

- Prepare menu items like sandwiches, tacos, hot dogs, burgers, pizzas, and desserts according to company standards.
- Ensure food quality, taste, and presentation meet or exceed expectations.
- Follow recipes and portion sizes accurately while adhering to dietary preferences.

**3. Cleanliness & Hygiene**:

- Maintain a clean and organized workspace, including kitchen, counters, and dining areas.
- Follow health and safety guidelines, ensuring compliance with local food safety regulations.
- Perform regular cleaning tasks such as sanitizing food prep areas, utensils, and equipment.

**4. Speed & Efficiency**:

- Ensure quick service by preparing and delivering orders in a timely manner.
- Maintain efficiency during peak hours without compromising on quality.
- Collaborate with team members to optimize workflow and reduce wait times.

**5. Cash Handling & POS Operations**:

- Accurately handle cash, credit card, and digital transactions.
- Ensure proper operation of the POS system, minimizing errors during order processing.
- Balance cash registers at the end of each shift and report discrepancies.

**6. Inventory Management & Stock Replenishment**:

- Monitor stock levels and report shortages to management.
- Restock items as needed, ensuring that all ingredients and supplies are available during service.
- Assist in receiving and storing deliveries, ensuring proper inventory rotation (FIFO).

**7. Team Collaboration & Communication**:

- Work closely with fellow crew members and supervisors to ensure smooth operations.
- Communicate effectively within the team to address any issues or customer feedback.
- Support team members in tasks such as food prep, cleaning, or serving when required.

Pay: ₹13,000.00 - ₹17,000.00 per month

**Experience**:

- total work: 1 year (required)

Work Location: In person

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