BPO Team Lead
Found in: Talent IN C2 - 3 weeks ago
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “BPO Team Lead” to join our team in “Chennai, India ,”
Supervises team ensuring highest quality of service is provided to clients.
•Monitors performance of team and reports results and issues to higher-level leadership.
•Assists team with escalated client or account issues.
•Manages the hiring, staffing and maintaining of a diverse and effective workforce.
•Responsible for career development / planning, performance and pay discussions of team members.
•Interacts with clients and internal departments to resolve issues.
•Leads staff to complete assignments using established guidelines, policies, and procedures.
•Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
•Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
•Compiles and analyzes data to identify trends for root cause analysis
Skills Required
•Solid communication skills.
•Demonstrated client service skills and leadership capabilities.
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BPO Solutioning
Found in: Talent IN C2 - 2 weeks ago
Chennai, India Saaki Argus & Averil Consulting Full timeTitle: Head of BPO Solutioning - BFS Practice Location: Chennai / Bangalore / Hyderabad Company Overview: Our client is a leading provider of Business Process Outsourcing services, dedicated to delivering innovative solutions to clients globally. Position Overview: We are seeking a dynamic and experienced Head of BPO Solutioning to lead our Business...
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Team Lead
Found in: beBee S IN - 2 days ago
Chennai, India timesjobs Full timeTeam Lead ChennaiITES/BPOExp: 4 - 6 YearsNo.of Openings: 5Posted on OctQualification:... Any GraduateShould have 2 years experience in Call CentreGood Communication skills and presentation skillsAbility to work independentlyGood at People Management (Reduction in Attrition & Shrinkage).Workable knowledge of Excel and PowerPointLanguage Skillset: English...
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Team Lead
Found in: beBee jobs IN - 2 days ago
Chennai, Tamil Nadu, India timesjobs Full timeTeam Lead ChennaiITES/BPOExp: - 6 YearsOpenings: 5Posted on OctQualification:... Any GraduateShould have 2 years experience in Call CentreGood Communication skills and presentation skillsAbility to work independentlyGood at People Management (Reduction in Attrition & Shrinkage).Workable knowledge of Excel and PowerPointLanguage Skillset: English along with...
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BPO Team Lead
Found in: Talent IN C2 - 3 weeks ago
Chennai, India NTT DATA Services Full timeRoles & Responsibilities of this position are:•Supervises team ensuring highest quality of service is provided to clients.•Monitors performance of team and reports results and issues to higher-level leadership.•Assists team with escalated client or account issues.•Manages the hiring, staffing, and maintaining of a diverse and effective...
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BPO Team Lead
Found in: beBee jobs IN - 5 days ago
Chennai, Tamil Nadu, India NTT DATA Services Full timeRoles & Responsibilities of this position are:•Supervises team ensuring highest quality of service is provided to clients.•Monitors performance of team and reports results and issues to higher-level leadership.•Assists team with escalated client or account issues.•Manages the hiring, staffing, and maintaining of a diverse and effective...
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BPO Team Lead
Found in: beBee S IN - 3 weeks ago
Chennai, India NTT DATA Services Full timeRoles & Responsibilities of this position are: •Supervises team ensuring highest quality of service is provided to clients. •Monitors performance of team and reports results and issues to higher-level leadership. •Assists team with escalated client or account issues. •Manages the hiring, staffing, and maintaining of a diverse and...
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Quality Manager
Found in: Talent IN C2 - 1 week ago
Chennai, India Hemocean Outsourcing Full timeCompany OverviewHemocean Outsourcing is a staffing and recruiting company based in Jabalpur, Madhya Pradesh. They specialize in providing end-to-end positions and operate year-round to connect graduates with companies.Job OverviewMid-Level Quality Manager - BPO position in Chennai with 4 to 6 years of experience at Hemocean Outsourcing, a leading company in...
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Senior Team Lead
Found in: Talent IN C2 - 3 weeks ago
Chennai, India Metatron HR Solutions Full timeJob Title : Team Lead / Senior Team Lead - Operations.Job Location : ChennaiIndustry : BPO / KPO (Non Voice International Process)Experience : 8 - 10 Years.Notice Period : 1 monthSkill Set:1. Manage the day to day planning and problem solving of team members to meet with the required service level components.2. Delegating tasks to team members.3. Developing...
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BPO - Cyitechsearch - Chennai
Found in: beBee jobs IN - 2 weeks ago
Chennai, Tamil Nadu, India Freelancer Varsha Kothari Full timeJob Requirements Job Title: BPOCompany Name: Cyitechsearch Interactive SolutionsLocation: ChennaiSalary: Lacs P.A.Qualification: Not specifiedJob Description:Cyitechsearch Interactive Solutions is hiring for versatile roles in BPO, Call Center, Customer Care, and Telecaller positions in Hyderabad. Whether you're an experienced professional or just starting...
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BPO - Cyitechsearch - Chennai
Found in: beBee S IN - 2 weeks ago
Chennai, India Freelancer Varsha Kothari Full timeJob Requirements Job Title: BPOCompany Name: Cyitechsearch Interactive SolutionsLocation: ChennaiSalary: 1.75-4 Lacs P.A.Qualification: Not specifiedJob Description:Cyitechsearch Interactive Solutions is hiring for versatile roles in BPO, Call Center, Customer Care, and Telecaller positions in Hyderabad. Whether you're an experienced professional or just...
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Communication Trainer
5 days ago
Chennai, India 2COMs Full timeOpportunity for Communication Trainer (International Process) Leading BPO-Chennai Location: Chennai Job Role: Communication Trainer Shift - Flexible Experience - 3+ years (2 + Years into Training) Education - Any Graduate (Must have BPO Background) CTC- 8 L Notice period - Immediate Joiner/30 Days **Job Description**: - New Hire Communication...
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Director - BPO Strategy & Operations
Found in: Talent IN C2 - 3 weeks ago
Chennai, India Opendoor Full timeRole Responsibilities :Manage Global BPO relationships for OpendoorWork with stakeholders across the organization to ensure right sourcing of processes Manage BPO performance with accountability for center-specific operating metrics including: costs, service level agreements like quality and turnaround times, retention and similar performance indicatorsBe...
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Head of Delivery- Insurance
Found in: Talent IN C2 - 3 weeks ago
Chennai, India Saaki Argus & Averil Consulting Full timeAbout Client: A leading Insurance BPO Job Responsibilties: The Head of Delivery, Insurance will plan, direct and oversee , ensuring development and implementation of efficient Opearations and cost effective systems to meet current and future needs of the organization. Will be responsible to: Ensure high quality and consistent delivery. Look out for...
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Claim Processing Executive- Bpo
5 days ago
Chennai, India CIEL HR Services Full timeHiring at Leading BPO at chennai Designation: Claim process executive Experience :Minimum 6 month to 5 years from voice process only Qualification: Any Degree Good communication skill and typing skill must **Job Description**: International medical and non medical claim process Prrior experience in customer services or claim processing preferably in...
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Recruitment Lead
Found in: Talent IN C2 - 3 weeks ago
Chennai, India Kiash Solutions LLP Full timeSeeking candidates having strong expreince / background from International BPO and should not have less then 3 yr of stay with the current company. Total Exp - 6+ years Location - ChennaiShift - 10:30 -8:30 Responsibilities: Responsible for Chennai Center hiring Develop and implement Manpower planning, Talent Acquisition and initiatives aligned...
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Head Of Delivery- Insurance BPO
Found in: Talent IN C2 - 3 weeks ago
Chennai, India Saaki Argus & Averil Consulting Full timeAboutClient: A leadingInsurance BPO Job Responsibilties: The Head of DeliveryInsurance will plan direct and oversee ensuring development andimplementation of efficient Opearations and cost effective systemsto meet current and future needs of the organization. Will be responsibleto: Ensure high quality andconsistent delivery. Look out for...
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Team Lead
Found in: Whatjobs IN C2 - 1 week ago
Chennai, India NielsenIQ Full timeJob Description RESPONSIBILITIES Act as the main point of contact from Operation Team to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall Operations department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...
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Team Lead
Found in: Appcast Linkedin IN C2 - 1 week ago
Chennai, India NielsenIQ Full timeJob DescriptionRESPONSIBILITIESAct as the main point of contact from Operation Team to internal client services to lead and drive the operational design and delivery of our client offering.Responsible for overall Operations department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...
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Team Lead
Found in: Talent IN 2A C2 - 1 week ago
Chennai, India NielsenIQ Full timeJob DescriptionRESPONSIBILITIESAct as the main point of contact from Operation Team to internal client services to lead and drive the operational design and delivery of our client offering.Responsible for overall Operations department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time...
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Team Lead
Found in: Talent IN C2 - 3 weeks ago
Chennai, India Guidehouse Full timeJob Family:GIC Process (India)Travel Required:NoneClearance Required:NoneWhat You Will Do:Conducting an end-to-end and meticulous review of potential illegal or suspicious activity.Completing a time-sensitive and meticulous analysis of each instance of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions...