BPO Solutioning

Found in: Talent IN C2 - 1 week ago

Chennai, India Saaki Argus & Averil Consulting Full time

Title: Head of BPO Solutioning - BFS Practice


Location: Chennai / Bangalore / Hyderabad


Company Overview:


Our client is a leading provider of Business Process Outsourcing services, dedicated to delivering innovative solutions to clients globally.


Position Overview:


We are seeking a dynamic and experienced Head of BPO Solutioning to lead our Business Process Outsourcing (BPO) initiatives within the Banking and Financial Services (BFS) practice. The ideal candidate will be responsible for developing and implementing innovative BPO solutions tailored to the unique needs and challenges of BFS clients. This role requires a strategic thinker with deep domain knowledge in BFS operations, strong leadership skills, and a proven track record of delivering successful BPO solutions.


Key Responsibilities:

  1. Lead the BPO solutioning strategy for the BFS practice, working closely with senior leadership to align with business objectives and client needs.
  2. Drive the development of innovative BPO solutions that address key challenges and opportunities within BFS operations, including areas such as customer service, back-office operations, risk management, and compliance.
  3. Collaborate with sales and business development teams to identify and pursue new BPO opportunities within the BFS sector, leveraging industry insights and market trends to inform solution development.
  4. Act as a subject matter expert on BFS operations and BPO best practices, providing thought leadership and guidance to internal teams and clients.
  5. Lead cross-functional teams in the design, development, and implementation of BPO solutions, ensuring alignment with client requirements, project timelines, and budgetary constraints.
  6. Drive continuous improvement and innovation in BPO delivery processes, leveraging technology and automation to enhance efficiency, scalability, and quality of service delivery.
  7. Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams, to drive collaboration and ensure successful project outcomes.
  8. Provide leadership and mentorship to a team of solution architects, consultants, and delivery managers, fostering a culture of excellence, accountability, and continuous learning.

Qualifications:


  • Bachelor's degree in Business Administration, Finance, or related field; MBA or advanced degree preferred.
  • Minimum of 15 years of experience in BPO solutioning, consulting, or related roles within the BFS sector.
  • Deep domain knowledge of BFS operations, processes, and regulatory requirements, with a focus on areas such as retail banking, wealth management, insurance, or capital markets.
  • Proven track record of developing and delivering successful BPO solutions for BFS clients, with a strong understanding of industry trends, challenges, and opportunities.
  • Strong leadership and communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
  • Demonstrated ability to lead cross-functional teams in a fast-paced, client-focused environment, driving collaboration, innovation, and results.
  • Strategic thinker with strong analytical skills, able to identify and prioritize opportunities, and develop actionable plans to achieve business objectives.
  • Experience with process optimization, technology implementation, and change management within the context of BPO delivery.
  • Commitment to excellence, integrity, and professionalism, with a passion for driving value and exceeding client expectations.


  • BPO - Cyitechsearch - Chennai

    Found in: beBee jobs IN - 1 week ago

    Chennai, Tamil Nadu, India Freelancer Varsha Kothari Full time

    Job Requirements Job Title: BPOCompany Name: Cyitechsearch Interactive SolutionsLocation: ChennaiSalary: Lacs P.A.Qualification: Not specifiedJob Description:Cyitechsearch Interactive Solutions is hiring for versatile roles in BPO, Call Center, Customer Care, and Telecaller positions in Hyderabad. Whether you're an experienced professional or just starting...

  • BPO - Cyitechsearch - Chennai

    Found in: beBee S IN - 1 week ago

    Chennai, India Freelancer Varsha Kothari Full time

    Job Requirements Job Title: BPOCompany Name: Cyitechsearch Interactive SolutionsLocation: ChennaiSalary: 1.75-4 Lacs P.A.Qualification: Not specifiedJob Description:Cyitechsearch Interactive Solutions is hiring for versatile roles in BPO, Call Center, Customer Care, and Telecaller positions in Hyderabad. Whether you're an experienced professional or just...

  • Director - BPO Strategy & Operations

    Found in: Talent IN C2 - 3 weeks ago

    Chennai, India Opendoor Full time

    Role Responsibilities :Manage Global BPO relationships for OpendoorWork with stakeholders across the organization to ensure right sourcing of processes Manage BPO performance with accountability for center-specific operating metrics including: costs, service level agreements like quality and turnaround times, retention and similar performance indicatorsBe...

  • Voice Process

    3 weeks ago

    Chennai, India Komal Hr Services Full time

    As a Voice Process Executive in a Business Process Outsourcing (BPO) organization, your primary responsibility is to handle customer queries, concerns, and complaints through phone calls, emails, or chat. You will be required to maintain a high level of professionalism and customer service while addressing customer issues and resolving them efficiently.Key...

  • VP/AVP - Contact Center Solutioning - BPO/ITeS (12-18 yrs)

    Found in: beBee S IN - 4 weeks ago

    Delhi NCR/Mumbai/Pune/Bangalore/Chennai, India iimjobs Full time

    Role : VP / AVP - Contact Center Solutioning ( BPO / ITeS)Location : Delhi NCR / Mumbai / Pune / Bangalore / ChennaiJob Description:- Lead, plan and organize to meet the established revenue objectives of the (particular) Industry vertical by partnering with the senior leaders of the business vertical.- Lead the end-to-end RFP/ RFI process for large deals in...

  • VP/AVP - Contact Center Solutioning - BPO/ITeS (12-18 yrs)

    Found in: beBee jobs IN - 3 weeks ago

    Delhi NCR/Mumbai/Pune/Bangalore/Chennai, India iimjobs Full time

    Role : VP / AVP - Contact Center Solutioning ( BPO / ITeS)Location : Delhi NCR / Mumbai / Pune / Bangalore / ChennaiJob Description:- Lead, plan and organize to meet the established revenue objectives of the (particular) Industry vertical by partnering with the senior leaders of the business vertical.- Lead the end-to-end RFP/ RFI process for large deals in...

  • VP/AVP - Contact Center Solutioning - BPO/ITeS (12-18 yrs)

    Found in: beBee S IN - 3 weeks ago

    Delhi NCR/Mumbai/Pune/Bangalore/Chennai, India iimjobs Full time

    Role : VP / AVP - Contact Center Solutioning ( BPO / ITeS)Location : Delhi NCR / Mumbai / Pune / Bangalore / ChennaiJob Description:- Lead, plan and organize to meet the established revenue objectives of the (particular) Industry vertical by partnering with the senior leaders of the business vertical.- Lead the end-to-end RFP/ RFI process for large deals in...

  • VP/AVP - Contact Center Solutioning - BPO/ITeS (12-18 yrs)

    Found in: beBee jobs IN - 1 week ago

    Delhi NCR/Mumbai/Pune/Bangalore/Chennai, India iimjobs Full time

    Role : VP / AVP - Contact Center Solutioning ( BPO / ITeS)Location : Delhi NCR / Mumbai / Pune / Bangalore / ChennaiJob Description: Lead, plan and organize to meet the established revenue objectives of the (particular) Industry vertical by partnering with the senior leaders of the business vertical. Lead the endtoend RFP/ RFI process for large deals in the...

  • AVP/Senior Manager

    Found in: beBee S IN - 4 weeks ago

    Gurgaon/Gurugram/Noida/Mumbai/Pune/Bangalore/Chennai, India iimjobs Full time

    AVP / Sr.Manager - Presales ( BPO / ITeS Organization)Role : AVP / Sr.Manager - Presales ( BPO / ITeS Organization)Location : Gurgaon / Noida / Mumbai / Pune / Bangalore / Chennai- We are looking for a suitable candidate with great communication skills and an understanding of the BPO industry.- As a Presales Specialist , you will work closely across various...

  • AVP/Senior Manager

    Found in: beBee S IN - 3 weeks ago

    Gurgaon/Gurugram/Noida/Mumbai/Pune/Bangalore/Chennai, India iimjobs Full time

    AVP / Sr.Manager - Presales ( BPO / ITeS Organization)Role : AVP / Sr.Manager - Presales ( BPO / ITeS Organization)Location : Gurgaon / Noida / Mumbai / Pune / Bangalore / Chennai- We are looking for a suitable candidate with great communication skills and an understanding of the BPO industry.- As a Presales Specialist , you will work closely across various...

  • AVP/Senior Manager

    Found in: beBee jobs IN - 3 weeks ago

    Gurgaon/Gurugram/Noida/Mumbai/Pune/Bangalore/Chennai, India iimjobs Full time

    AVP / Sr.Manager - Presales ( BPO / ITeS Organization)Role : AVP / Sr.Manager - Presales ( BPO / ITeS Organization)Location : Gurgaon / Noida / Mumbai / Pune / Bangalore / Chennai- We are looking for a suitable candidate with great communication skills and an understanding of the BPO industry.- As a Presales Specialist , you will work closely across various...

  • Associate Director/Senior Manager

    Found in: beBee S IN - 4 weeks ago

    Gurgaon/Gurugram/Noida/Mumbai/Pune/Bangalore/Chennai, India iimjobs Full time

    Role : Associate Director / Sr. Manager - Contact Center PreSales /Solutioning ( BPO / ITeS Setup)Location : Gurgaon / Noida / Mumbai / Pune / Bangalore / ChennaiJob Description:We are looking for a suitable candidate with great communication skills and an understanding of the BPO industry.As a presales consultant, you will work closely across various...

  • Associate Director/Senior Manager

    Found in: beBee S IN - 3 weeks ago

    Gurgaon/Gurugram/Noida/Mumbai/Pune/Bangalore/Chennai, India iimjobs Full time

    Role : Associate Director / Sr. Manager - Contact Center PreSales /Solutioning ( BPO / ITeS Setup)Location : Gurgaon / Noida / Mumbai / Pune / Bangalore / ChennaiJob Description:We are looking for a suitable candidate with great communication skills and an understanding of the BPO industry.As a presales consultant, you will work closely across various...

  • Associate Director/Senior Manager

    Found in: beBee jobs IN - 3 weeks ago

    Gurgaon/Gurugram/Noida/Mumbai/Pune/Bangalore/Chennai, India iimjobs Full time

    Role : Associate Director / Sr. Manager - Contact Center PreSales /Solutioning ( BPO / ITeS Setup)Location : Gurgaon / Noida / Mumbai / Pune / Bangalore / ChennaiJob Description:We are looking for a suitable candidate with great communication skills and an understanding of the BPO industry.As a presales consultant, you will work closely across various...

  • Head - Solutioning & Transformation - BPS Industry (15-25 yrs)

    Found in: beBee S IN - 4 weeks ago

    Chennai/Bangalore/Hyderabad, India iimjobs Full time

    Solutioning & Transformation Head - BPSTitle: Solutioning & Transformation Head Location: Chennai / Bangalore / HyderabadOverview:Our client is a leading BPO actively seeking an accomplished professional to assume the role of Solutioning, Transformation, and Delivery Head for our Business Process Outsourcing division, specializing in the Contact Center,...

  • Head - Solutioning & Transformation - BPS Industry (15-25 yrs)

    Found in: beBee jobs IN - 1 week ago

    Chennai/Bangalore/Hyderabad, India iimjobs Full time

    Solutioning & Transformation Head - BPSTitle: Solutioning & Transformation Head Location: Chennai / Bangalore / HyderabadOverview:Our client is a leading BPO actively seeking an accomplished professional to assume the role of Solutioning, Transformation, and Delivery Head for our Business Process Outsourcing division, specializing in the Contact Center,...

  • Head - Solutioning & Transformation - BPS Industry (15-25 yrs)

    Found in: beBee jobs IN - 3 weeks ago

    Chennai/Bangalore/Hyderabad, India iimjobs Full time

    Solutioning & Transformation Head - BPSTitle: Solutioning & Transformation Head Location: Chennai / Bangalore / HyderabadOverview:Our client is a leading BPO actively seeking an accomplished professional to assume the role of Solutioning, Transformation, and Delivery Head for our Business Process Outsourcing division, specializing in the Contact Center,...

  • Bpo Voice Process

    3 weeks ago

    Chennai, India Guires Solutions Pvt Ltd Full time

    **Department** BPO / Call Centre **Position** Full Time, Permanent **Role Category** Sales and Customer Support **Reports to**: Team Lead **About Company** Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand...

  • BPO F&A Operations Processing Specialist

    Found in: Talent IN C2 - 1 week ago

    Chennai, India NTT DATA Full time

    Job Details: Leads team in the achievement of project milestones and team goals To oversee the day-to-day activities of a group of employees Coaches, motivates and guides team members Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance To improve efficiency, quality...

  • BPO F&A Operations Processing Specialist

    Found in: beBee S IN - 4 weeks ago

    Chennai, India NTT DATA Services Full time

    Job Details: Leads team in the achievement of project milestones and team goals To oversee the day-to-day activities of a group of employees Coaches, motivates and guides team members Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance To improve...