Communication Trainer
2 weeks ago
Opportunity for Communication Trainer (International Process) Leading BPO-Chennai
Location: Chennai
Job Role: Communication Trainer
Shift
- Flexible
Experience
- 3+ years (2 + Years into Training)
Education
- Any Graduate (Must have BPO Background)
CTC- 8 L
Notice period
- Immediate Joiner/30 Days
**Job Description**:
- New Hire Communication Training ( Class room training)
- Feedback & Coaching agents on Communication and spoken English.
- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
- Give documented feedback as per the gaps identified in the audit.
- Attend Weekly calibration calls with the client/internal to be attended as per calibration roster.
- Conduct training sessions as per requirement under specified timelines.
- Complete his/her certification process.
- Performance Assessment of Trainees during tests
- Database management, daily reports, and analysis
**Key Skills & Knowledge**:
- Good knowledge of grammar and pronunciation
- Culture - US and/or UK
- Must have a good understanding of functional Grammar and MTI.
- Should be acquainted with the communication nuances of the local audience - possible kinds of errors that one would expect in the location.
- Feedback and Coaching skills.
- Good rapport building skills, extremely methodical and organized
- Good analytical ability
- Good reading / learning, researching - Skills
- Applicant should be proficient with MS-Office (Word, Excel, power point)
** +91-XXXXXXXXXX
**or mail their updated CV on**
**Job Information**:
Salary
**300000 - 800000**
***
Work Experience
**Experienced**
***
City
**Chennai**
***
State/Province
**Tamil Nadu**
***
Country
**India**
***
Industry
**BPO**
***
Zip/Postal Code
**600001
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