Team Lead
2 weeks ago
ITES/BPO
Exp: 4 - 6 Years
No.of Openings: 5
Posted on Oct
Qualification:
... Any Graduate
Should have 2 years experience in Call Centre
Good Communication skills and presentation skills
Ability to work independently
Good at People Management (Reduction in Attrition & Shrinkage).
Workable knowledge of Excel and PowerPoint
Language Skillset: English along with Kannada / Telugu
Desired Qualification: Degree/Diploma
Job Description:
Monitor call center operations and ensure high quality of services.
Generating innovative ideas that are cost-effective ensuring profitability to the company.
Weekly review with clients for the Target & Service level.
Adhering Client requirement & Management qualities.
Conduction Training sessions every week for the bottom performers.
Following Escalation Matrix for escalation calls
Meeting up Call Monitoring Targets.
Well Versed with Data Mining.
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