Quality Manager
3 weeks ago
Company Overview
Hemocean Outsourcing is a staffing and recruiting company based in Jabalpur, Madhya Pradesh. They specialize in providing end-to-end positions and operate year-round to connect graduates with companies.
Job Overview
Mid-Level Quality Manager - BPO position in Chennai with 4 to 6 years of experience at Hemocean Outsourcing, a leading company in training and placement services with 2-10 employees and top-tier packages.
Qualifications and Skills
- 4-6 years of experience in BPO industry
- Strong understanding of quality management principles
- Excellent communication and interpersonal skills
- Ability to analyze data and drive continuous improvement
- Leadership and team management abilities
Roles and Responsibilities
- Ensure quality processes and standards are met in BPO operations
- Implement quality assurance measures to enhance service delivery
- Analyze data and feedback to identify areas for improvement
- Train and mentor team members on quality protocols
- Collaborate with teams to achieve quality objectives
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