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Assistant Manager

2 months ago

Jaipur, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of [Assistant Manager], [AML/KYC]

In this role, the shortlisted candidate will be required to be exceptional subject matter expert, coaching and training skills and a strong analytical background to join our growing Financial Crime Risk Management.

Responsibilities

Partner with Financial Crime Compliance organization to create training or review content using the KYC/AML policies of the client.

Train new cohorts of case handlers, quality checkers entering the operations function.

Delivery of training content, create training plans, track to plans

Identity top performers and bottom performers. Identify skills gaps and provide intelligence to operations 

Perform refresher trainings as required.

Ensure 100% adherence to new hire learning paths

Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes.

Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments

Build action plan for people missing SLAs during training and post training completion.

Create and run assessments as a tool to identify understanding

Upskill employees on business domain based on training and development needs assessment

Work in partnership with operations, change management and policy procedures teams to cover change triggered training

Qualifications we seek in you

Minimum Qualifications / Skills

Bachelors or master's degree in Business, Law or equivalent

Excellent communication, presentation and analytical skills with the ability to work in a dynamic working environment

Work under pressure. Detail-oriented. Good organizational skills and strong customer focus 

Structured problem solving and solution design experience 

Coaching and mentoring skills

Preferred Qualifications/ Skills

Experience in CDD/EDD of client for Retail Bank, including periodic review / KYC refresh. Ability to conduct detailed investigation in Adverse / Negative Media and Transaction Surveillance / Monitoring

Knowledge of AML/KYC controls including front-end systems, applications, data sources, and back-end controls

Works with minimal supervision demonstrates strong organizational skills and can multi-task in a fast-paced environment