Assistant Manager

1 week ago

Jaipur, Rajasthan, India AMAN Full time

{"POSITION OVERVIEW

To excel in this role, you will be responsible for delivering exceptional food and beverage experiences to our guests. Your key responsibilities will include supervising and coordinating business activities in Food & Beverage Service, consistently monitoring F&B cost, and recommending proactive actions to enhance profitability. You will also be responsible for satisfying guest needs, exceeding their expectations, and projecting a positive hotel image through proper grooming and verbal communication.

Responsibilities:

* Satisfy guest needs and exceed their expectations by projecting a positive hotel image through proper grooming and verbal communication
* Decision-making in line with service standards throughout service to ensure the best possible guest experience
* Assist with maintaining control of beverage cost
* Assist with inventory of all F&B product, durable and non-durable items
* Run daily line-up and communicate pertinent information to the Food and Beverage staff
* Responsible for checking table settings and that the dining room is ready for our guests prior to each service period
* Knowledge of all menu items and accompanying silverware
* Ensure that orders are relayed to the kitchen in an accurate and timely manner
* Checking standards in the dining room to maintain consistency with the service standards put in place
* Ensure that the flow of the guest experience in the dining room is consistent and timely
* Communicating issues to upper management and recording on daily log
* Handle guest complaints and questions in a professional manner
* Be aware of each and every table in the dining room, making sure that no table is left unattended for an unnecessary length of time
* Informing the kitchen of any special requests or needs
* Recording and passing on any useful information to the staff such as special occasions, etc.
* Assist with the training of the dining room staff on all aspects of the operation in the dining room
* Ensure that guests are greeted in a timely manner upon entering the dining room
* Communicate with all dining room staff to ensure that they have adequate help
* Taking daily logs of in-house guests
* Attending morning manager's meetings when necessary
* Keeping high personal grooming standards and maintaining a neat uniform
* Assisting F&B Manager in times of need; assuming full management duties in the absence of F&B Manager
* Performing other duties as assigned by management
* Assisting in organizing the execution of special events and functions
* Assist all staff in dining room with serving our guests when necessary
* Maintaining overall cleanliness and tidiness of dining room and public spaces
* Maintaining cleanliness of back of house and kitchen area
* Completing opening & closing responsibilities

QUALIFICATIONS

* Must be proficient in the use of Micros and Operasystems
* Firm knowledge of dining room and kitchen procedures required
* Previous supervisory or management experience required

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