Technical Support Specialist

3 months ago

Chennai, India Hapag-Lloyd Full time

Technical Support Specialist - CIP - Cloudpak

Full Time Chennai, Tamil Nadu, India With Professional Experience 9/17/24

About Hapag-Lloyd
With a fleet of modern container ships and a total transport capacity of 11,9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13, employees and offices in countries. Hapag-Lloyd has a container capacity of 11,9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2, employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.

Technical Support Specialist - CIP - Cloudpak

ROLE AND RESPONSIBILITIES

Provide 2nd & 3rd level support for all application operations.

Manage and Maintain the products App Connect Enterprise (ACE) and IBM Integration Bus (IIB)

Develop maps, message flows and configure/develop adaptors.

Configuration of WMB/IIB in Testing and Production environment

Manage the MQ queues, custom queues

Must be able to document all details.

Must manage incident and service request in a ticket System.

Experience in maintaining technical support for complex IT landscapes

Must have managed a team of workers in 24x7 operations

QUALIFICATION & REQUIRED SKILLSETS:

Bachelor’s degree in information technology or computer science.

Middleware (WebSphere/MQ) Administration certified is an added advantage.

Experience for 3-4 years in L2 technical support

Good experience in App Connect Enterprise (ACE) and IBM Integration Bus (IIB).

Exposure to IBM API Connect.

Good in ESQL coding, mapping nodes and transformations.

Experience with IBM Integration Bus/ACE / IBM WebSphere Message Broker and IBM WebSphere Message Queue (MQ)

Experience with Extended Structured Query Language (ESQL) development.

Sound understanding of SOAP, REST, XML, JSON is a must.

Sound understanding of synchronous, asynchronous messaging patterns, developing common reusable IIB artifacts.

Experience in setting up of interconnections to external interfaces, including Java, MQ, Mail server, RDBMS, and web service

Good to have experience in improving and documenting the technical processes around application support (using API Manager)

Nice to have knowledge on Kubernetes, Docker.

Nice to have hands on experience in CP4I Administration, Jenkins.

Experience in working with Kafka.

Experience in setting up deployment automation, governance, pipeline & release orchestration with Cloud DevOps.

ITIL Foundation certificate - desired.

Excellent analytical and problem-solving skills are desired.

Effective communication and interpersonal ability is desired.

Experience in a documentation system (e.g. Confluence / Sharepoint / Teamsite etc.) is an added advantage.

PERSONAL ATTRIBUTES:

Focused mindset with a commitment to delivering exceptional service.

Ability to work under pressure and prioritize tasks in a fast-paced environment.

Strong teamwork and collaboration skills.

Continuous learner who keeps up to date with technology trends and best practices.

Attention to detail and a passion for resolving complex technical challenges.

Work solution-driven, quick learner.

ADDITIONAL NOTES:

Preferably immediate Joining or a max of notice period with 60 working days

Willingness to extend shift operations on demand.

Ready to re-locate near office location within the cab radius in case staying far in the city

Contact person

Sunaimalar Arunjunaiselvam HR Talent Acquisition Manager Share this job Imprint | Privacy Policy

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