Senior Manager, Commercial Operations

4 weeks ago


Bengaluru, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
Inviting applications for the role of Senior Manager, Commercial Operations (Comms Ops)
We are looking for a candidate with good communication skills and leadership/mentoring abilities. Candidate should have experience in commercial projects across pharma / life sciences. Proficient across various projects like brand launch support, brand positioning, customer segmentation, patient analytics including customer-specific programs. Also, the candidate should have the understanding of Pharma commercial data primarily related to EU geography creativeness.

Responsibilities
In this role, you will be responsible for all the activities related to brand and marketing activity 
• Work with senior clients in devising commercial strategies aimed at improving productivity focused on process standardization, digital tool adoption, sales reporting (pipeline, performance)
• Provide best-in-class services for planning, designing, deploying, and supporting technology tools
• Offer end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support, and administration support
• Act in a mentoring capacity to support the career development of team members colleagues
• Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations
• Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting
• Coach and assist in development of new team members
• Ensure compliance with the company policy on confidentiality 
• Demonstrable client / stakeholder management and project management skills 
• Managing and driving innovation and transformation projects along with change management with internal and external stakeholders 

Qualifications we seek in you
Minimum Qualifications
• M Tech / MBA /Masters in Lifesciences or Pharmaceuticals
• Bachelor’s degree from accredited university with strong undergraduate academic record

Preferred Qualifications/ Skills
• Relevant experience in commercial projects across pharma / life sciences
• Experienced across any of the commercial analytics functions like marketing analytics, sales analytics, market access, forecasting
• Experienced across various projects like brand launch support, brand positioning, customer segmentation, patient analytics, market mix modeling, campaign effectiveness measurement and competitive analysis, Omni channel, sales force effectiveness, sizing etc.,
• Understanding of Pharma commercial data primarily related to EU geography – MIDAS, CRM data – activity data
• Demonstrated experience with SFE processes like Reporting, Field force analytics - Call planning, territory alignment, goal setting, incentive compensation, Segmentation etc., 
• Understanding of recent changes in SFE and new Sales Analytics models example – dynamic targeting, multi-channel call plan, micro segmentation etc.,
• Knowledge on Statistical techniques like, MMX, Test control analysis, A/B testing, Promo response models, Optimization 
• Hands on experience in PowerBI, R, Python, SQL, Data Bricks
• Experience in requirement gathering scoping, solution, project management and executing multiple projects in parallel 
• Proven Team Handling experience 
• Excellent interpersonal skills and great client management
• Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small: showing concern for all aspects of the job, accurately checking processes and tasks. 
• Outstanding integrity, initiative, creativity, and passion
• Ability to work in an ambiguous environment
• Good team player with positive outlook



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