Digital Community Engagement Manager

3 weeks ago

Chennai, India Intuit Management Consultancy Full time

Role Overview:

As a Digital Community Engagement Manager, you will be responsible for building and managing a vibrant online community on various online platforms. Your primary goal will be to engage with community members, foster discussions, and cultivate a positive environment that promotes the brand and its products/services.

Key Responsibilities:

1. Build and manage a strong and engaged community on various online platforms.
2. Develop and execute community engagement strategies to drive interaction and participation.
3. Monitor community discussions, respond to inquiries, and address concerns in a timely and professional manner.
4. Create engaging content, including posts, polls, and announcements, to keep community members informed and engaged.
5. Organize and host community events, such as AMA (Ask Me Anything) sessions and contests, to foster interaction and build relationships.
6. Collaborate with internal teams, including marketing, customer support, and product development, to gather feedback and insights from the community.
Monitor trends and developments in the B2B market and professional services industries to stay informed and adapt community strategies accordingly.
7. Track and analyze community metrics, such as engagement levels and sentiment, to assess the effectiveness of community initiatives and identify areas for improvement.


Requirements

1. Proven experience as a community manager or similar role, with a strong understanding of community management principles and best practices.

2. Excellent communication skills, both written and verbal, with the ability to engage and interact with diverse audiences.
3. Deep understanding of the online platforms and their features, including channels, groups, and bots.
4. Passion for technology, and the professional services industry, with a strong desire to stay updated on industry trends and developments.
5. Strong interpersonal skills and the ability to build relationships and foster a sense of belonging within the community.
6. Ability to work independently and collaboratively in a fast-paced environment, with a proactive and creative approach to problem-solving.
7. Familiarity with social media management tools and analytics platforms for tracking and measuring community engagement.
8. Bachelor's degree in marketing, communications, business, or a related field is preferred.




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