Employee Communication and Engagement Professional
1 month ago
**Job Purpose**:
**Essential Functions**:
- Onboarding to offboarding
- Meet individually with each billable resource at least once a month at their main point of contact to ensure a feeling of connectivity with the company and ensuring customer satisfaction
- Work together with HR to ensure communication within the Company supports the employee engagement strategy
- Answer all HR related questions pertaining to onboarding, benefits, enrollment, etc.
- Ensuring employee leaves are tracked in leave management system and approve on time
- Weekly time entry, timecard reconciliation, and end-of-month customer billing tasks
- Implement and head up any client-specific processes
- Attend meeting with sales managers to gather feedback on the applicable individual's performance
- Address any reward or disciplinary issues as warranted
- Inform IT on any terminations for asset recovery and assist employees on the process to surrender client assets
- Serve as the point of contact for internal department leadership, providing feedback, taking the lead on any required coaching, etc.
- Market and assist replacing individuals rolling off projects
- Demonstrate service excellence and positive interpersonal relations in dealing with internal and external customers to maximize productivity and positive relations
- Participate and assist with company events.
**Education**:
Four years of college resulting in a Bachelor's Degree or equivalent
**Experience**:
- 5-7 years of professional experience
**Special Knowledge, Skills, and Abilities**:
- Excellent oral and written communication skills
- Strong attention to detail
- Ability to quickly establish rapport with people over the phone and in person
- High aptitude for learning
- Flexibility with scheduling meeting and or events
**Supervisory Responsibility**:
- This position does not have employee direct reports but does have oversight responsibility for vendors and/or contractors.
- This position has one or more billable full-time employee and contractor direct reports.
**Work Environment**:
The work is performed remotely or in an office environment.
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