Engagement Manager

4 weeks ago

Chennai, India ZOOMRX Full time

Engagement Manager, Consulting IND

Hybrid, India


ZoomRx is a rapidly-growing healthcare consulting and consulting company founded upon the belief that there is important work to be done at the intersection of data, healthcare, and technology. We help some of the world’s biggest biopharmaceutical companies answer questions no one else can. We support our clients through their entire business lifecycle; providing market intelligence that helps them launch new therapies, optimize promotional efforts, defend against competitive pressure, shape marketing strategies, and much more.


At ZoomRx we also have various impactful products (Ferma.AI, PERxCEPT, & HCP-PT). Ferma.AI provides healthcare intelligence to pharma firms of all sizes, making it easy for teams to stay on top of their market landscape and help them make informed decisions. PERxCEPT is a one-stop shop for omnichannel intelligence in the life sciences industry, providing visibility into every digital campaign in a market from the customer’s point of view. HCP-Pt Conversations is a point-of-care market insights platform that gives a real-world view of the prescribing process.


At ZoomRx, we have a flat organization structure where everyone is encouraged to take risks, learn from mistakes, and continuously grow towards realizing their career goals. We offer a collaborative, environment that optimizes for the:

  • pride in doing high-quality work
  • joy of tackling creative, intellectually challenging work
  • camaraderie of working with smart, grounded peers


What will you be a part of?

The Consultant team works with drug commercialization teams at top pharma and biotech companies to understand their complex business needs and help them make informed decisions. The team creates strategic narratives for senior management teams of blockbuster drugs by designing and executing custom market research studies, conceiving new data analysis methods, and drawing insights from complex datasets.


What does your day look like as an Engagement Manager?

  • As an Engagement Manager, you are ultimately responsible for delighting the clients with successful Project Delivery.
  • Engagement Managers oversee all projects for a selected few key accounts in terms of:
  • Carrying in-depth understanding of client business, brands, competition, future focus, prior ZoomRx work, and open questions
  • Carrying in-depth understanding of ZoomRx service lines, solutions, products, and project delivery approaches as well as all internal teams
  • Understanding in detail the exact client requirements for each project
  • Guide the Cs/ACs through regular project content review and provide detailed feedback on improving the project deliverable bringing additional insights and filling gaps in context as well as client requirement/expectations
  • Resource Allocation in anticipation of the key projects
  • For projects beyond the direct purview of the engagement manager, they are responsible for:
  • Driving operational excellence
  • Ensure that teams are adhering to the right process standards
  • Implement new best practices to enhance project outcomes and project profitability
  • Manage staffing decisions & operations such as current and future people requirements
  • Keep a close eye on key metrics of all projects and assess the quality level and client satisfaction by proactively interacting with US counterparts
  • Drive people excellence
  • Play an active role in the recruitment process for the Consulting-Ops team
  • Understand the current talent pool and work on building capability within their DUs
  • Identify high-potential DU members and provide them with opportunities for learning and growth
  • At any given time, an engagement manager is expected to handle at least 5-6 projects directly with close involvement in execution and client connect while keeping an eye on all remaining projects under them from an issue resolution, standardization, and overall team guidance perspective


What will make you successful as an Engagement Manager candidate?

Required Skills/Expertise:

  • Master’s degree in either life-sciences related OR quantitative discipline (engineering, economics, business) and strong academic credentials
  • Graduates with 6+ years of professional experience ideally in consulting, market research, business analysis
  • Prior experience delivering projects, especially in the Pharmaceutical and/or healthcare industries.
  • Experience working with delivery teams co-located in different offices (US and India)
  • Experience managing team members and supporting them in professional development.
  • Prior experience working with US clients is preferred.


Preferred Skills/Expertise:

  • Experience in additional healthcare market intelligence functions besides primary market research (competitive intelligence; sales analytics; forecasting; etc.)
  • Experience in qualitative market research
  • Experience in Life Sciences or Healthcare industries


Why should you choose ZoomRx?


  • You will have wide-reaching creative control and the power to make impactful decisions. At ZoomRx, we favour collaboration over hierarchy.
  • You will develop deep expertise in a wide range of topics within life sciences by drawing on existing knowledge bases while building new ones.
  • You will work with smart, grounded peers who are experts in their own right and thrive on the camaraderie of working in high-performance, intelligent, impactful teams.
  • You will join a vertically integrated organisation - with our own business consulting team, cutting-edge technology platform, and robust panels of healthcare professionals - empowered to provide our clients with highly tailored, fast, effective solutions that other consultancies cannot.

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