Customer Engagement Manager

1 month ago

Chennai, India A2MAC1 - Decode the future Full time
As a Customer Engagement Manager, you will bring your seasoned experience to work closely with Sales (Key Account Management and New Business Development) to win, manage and grow strategic engagements with OEMs and major Tier 1 suppliers to assist them striving in an internationally, economically and ecologically challenging environment.Your primary mission is to bring maximum value through actionable findings & conclusions to the customer, which we call "Insights".You will coordinate a team of experts cross functionally in a global matrix environment to provide and explain your assigned customers with commercial as well as technical findings and insights from our collaborative benchmarking programs, leveraging the extensive expertise and global expert pool of A2MAC1.You are able to coordinate and lead complex benchmarking programs in terms of timeline, scope & profitability with external as well as internal stakeholders from various functional areas, such as engineering, procurement, value engineering and finance.You are driven and motivated to identify and realize opportunities for follow-up business and to further grow the collaboration with our customers.RequirementsTASKS & RESPONSEBILITIESSales / Business DevelopmentYou are responsible and lead on all Technical and Financial aspects of strategic benchmarking engagements assigned to you, from initial scoping discussions, prepare and present responses to RFIs/RFQs, through staffing if awarded to the successful program delivery and formal closing retrospectives.Your day-to-day work as a Customer Engagement Manager includes managing the strategic benchmarking programs as well as creating convincing proposals in the acquisition phase.DeliveryYou are our central interface to the assigned customer while performing the program and you are the key person to maintain and grow this type of programs and relationships with the key stakeholders of the customer.Your responsibility is a clear and reliable communication to the customer across various departments and levels of seniority, from engineers to management & executive level.You organize the delivery of your assigned program and the management of timelines according to the customers' expectations and you orchestrate the customer relationships through proactive stakeholder management.Leading customer engagements for benchmarking programs and manage customer relationshipsEnable customers to solve their problems and realize value by using our full portfolio offeringCoordinate strategic projects, incl. planning, ensuring quality, meeting deadlines, etcLeverage global A2MAC1 pool of experts to identify and prepare actionable recommendations while keeping a "hands-on" mentality presenting those to customersPresenting results, key findings with the team and ensuring customer satisfactionLeading the delivery team to provide the right output to the customer on time

KEY MEASURES & INDICATORS (main KPIs used in the role)Shared revenue target on assigned accounts together with Key Account ManagementProgram delivery on time on value for the customer (will ensure repetitive business)Profitability of programs delivered to the customer (target margins through effective resource management)Customer satisfaction (NPS for engagements managed)

Profile RequiredProfessional BackgroundExpertise managing complex programs in an automotive and global matrix environment ideally at OEM and/or Tier 1) within (value) engineering departmentsCompleted Master studies (or Bachelor with 5+ years of relevant work experience) preferably within electrical engineering, mechanical engineering or business administration with engineering extension10 years+' work experience in the field of automotive consulting, technical sales, business development or customer engagement, with 3+ years at a project/program management level

Skills & AbilitiesProven track record building deep and influential stakeholder relationships within large customer organizationsExperience in technical and/or service sales or customer service is advantageousTechnical curiosity, willingness to learn and adopt fast and "hands-on" player/coach mentalityStrong project management, analytical and communication skillsCustomer oriented working style with good business development sense finding new opportunities to grow relationshipAn open-minded personality, self-confident appearance as well as very good English Language skillsAbility to self-lead and othersAppreciates regular business travel and spending time on assigned customer sites, globally

  • Customer Engagement Manager

    2 months ago

    chennai, India A2MAC1 Full time

    As a Customer Engagement Manager, you will bring your seasoned experience to work closely with Sales (Key Account Management and New Business Development) to win, manage and grow strategic engagements with OEMs and major Tier 1 suppliers to assist them striving in an internationally, economically and ecologically challenging environment. Your primary...

  • Customer Engagement Manager

    2 months ago

    Chennai, India A2MAC1 Full time

    As a Customer Engagement Manager, you will bring your seasoned experience to work closely with Sales (Key Account Management and New Business Development) to win, manage and grow strategic engagements with OEMs and major Tier 1 suppliers to assist them striving in an internationally, economically and ecologically challenging environment. Your primary...

  • Customer Engagement Manager

    2 months ago

    Chennai, India A2MAC1 - Decode the future Full time

    As a Customer Engagement Manager, you will bring your seasoned experience to work closely with Sales (Key Account Management and New Business Development) to win, manage and grow strategic engagements with OEMs and major Tier 1 suppliers to assist them striving in an internationally, economically and ecologically challenging environment.Your primary mission...

  • Customer Engagement Manager

    2 months ago

    Chennai, India A2MAC1 - Decode the future Full time

    As a Customer Engagement Manager, you will bring your seasoned experience to work closely with Sales (Key Account Management and New Business Development) to win, manage and grow strategic engagements with OEMs and major Tier 1 suppliers to assist them striving in an internationally, economically and ecologically challenging environment.Your primary mission...

  • Customer Engagement Manager

    2 months ago

    Chennai, India A2MAC1 - Decode the future Full time

    As a Customer Engagement Manager, you will bring your seasoned experience to work closely with Sales (Key Account Management and New Business Development) to win, manage and grow strategic engagements with OEMs and major Tier 1 suppliers to assist them striving in an internationally, economically and ecologically challenging environment.Your primary mission...

  • Customer Engagement Executive

    4 weeks ago

    Chennai, India Able Aura Full time

    Company DescriptionAble Aura is the very first exclusive digital platform for persons with disabilities to live as an enabled equal. It provides products, services, accessible travel, and a community space all in one place, catering to the needs and wants of individuals with disabilities. It is a complete ecosystem designed to change the future.Role...

  • D365 Customer Engagement

    2 months ago

    Chennai, India Nityo Infotech Full time

    Chennai , Customer , Customer Engagement , Description , Engagement , Hyderabad , Job , Level , Location Experience Required 5 - 8 Years Industry Type IT Employment Type Permanent Location India

  • D365 Customer Engagement

    2 months ago

    chennai, India Nityo Infotech Full time

    Chennai , Customer , Customer Engagement , Description , Engagement , Hyderabad , Job , Level , Location Experience Required 5 - 8 Years Industry Type IT Employment Type Permanent Location India

  • Associate -customer Engagement

    1 month ago

    Chennai, India Beroe Advantage Procurement Full time

    **Responsibilities**: - Associate Customer Engagement is the 1st point of contact for a customer, will have 100% ownership in terms of assessing the requirement, evaluating the feasibility of the deliverables along with the research team. - Responsible for crafting out the timelines and delivering the output with the customer. - Associates will have...

  • Executive - Customer Engagement

    2 months ago

    chennai, India Max Life Insurance Full time

    Key Responsibilities : Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and...

  • Associate -Customer Engagement

    2 weeks ago

    chennai, India Beroe Inc Full time

    Job Responsibilities: Associate Customer Engagement is the 1st point of contact for a customer, will have 100% ownership in terms of assessing the requirement, evaluating the feasibility of the deliverables along with the research team. Responsible for crafting out the timelines and delivering the output with the customer. Should comprehend...

  • Associate -Customer Engagement

    2 months ago

    Chennai, India Beroe Inc Full time

    Job Responsibilities: Associate Customer Engagement is the 1st point of contact for a customer, will have 100% ownership in terms of assessing the requirement, evaluating the feasibility of the deliverables along with the research team. Responsible for crafting out the timelines and delivering the output with the customer. Should comprehend...

  • Engagement Manager

    1 week ago

    Chennai, India ZoomRx Full time

    Engagement Manager, Consulting IND Hybrid, India ZoomRx is a rapidly-growing healthcare consulting and consulting company founded upon the belief that there is important work to be done at the intersection of data, healthcare, and technology. We help some of the world’s biggest biopharmaceutical companies answer questions no one else can. We support our...

  • Tax Manager

    1 week ago

    Chennai, India GST Manager Full time

    Job Title: Taxation ManagerWe are seeking a highly motivated Chartered Accountant to join our team as a Taxation Manager. If you are passionate about tax management and eager to take your career to the next level, this is the opportunity for you.Key Responsibilities:- Lead and mentor a team of tax analysts.- Manage and oversee: - Income Tax Filing - Tax...

  • Tax Manager

    1 week ago

    Chennai, India GST Manager Full time

    Job Title: Taxation ManagerWe are seeking a highly motivated Chartered Accountant to join our team as a Taxation Manager. If you are passionate about tax management and eager to take your career to the next level, this is the opportunity for you.Key Responsibilities:- Lead and mentor a team of tax analysts.- Manage and oversee: - Income Tax Filing - Tax...

  • Engagement Manager

    3 weeks ago

    Chennai, India ZOOMRX Full time

    Engagement Manager, Consulting INDHybrid, IndiaZoomRx is a rapidly-growing healthcare consulting and consulting company founded upon the belief that there is important work to be done at the intersection of data, healthcare, and technology. We help some of the world’s biggest biopharmaceutical companies answer questions no one else can. We support our...

  • Engagement Manager

    4 weeks ago

    Chennai, India ZOOMRX Full time

    Engagement Manager, Consulting INDHybrid, India ZoomRx is a rapidly-growing healthcare consulting and consulting company founded upon the belief that there is important work to be done at the intersection of data, healthcare, and technology. We help some of the world’s biggest biopharmaceutical companies answer questions no one else can. We support our...

  • Engagement Manager

    4 weeks ago

    Chennai, India ZOOMRX Full time

    Engagement Manager, Consulting INDHybrid, India ZoomRx is a rapidly-growing healthcare consulting and consulting company founded upon the belief that there is important work to be done at the intersection of data, healthcare, and technology. We help some of the world’s biggest biopharmaceutical companies answer questions no one else can. We support our...

  • Engagement Manager

    4 weeks ago

    chennai, India ZOOMRX Full time

    Engagement Manager, Consulting IND Hybrid, India ZoomRx is a rapidly-growing healthcare consulting and consulting company founded upon the belief that there is important work to be done at the intersection of data, healthcare, and technology. We help some of the world’s biggest biopharmaceutical companies answer questions no one else can. We support our...

  • Engagement Executive

    1 week ago

    Chennai, India Able Aura Full time

    Company Description Able Aura is the very first exclusive digital platform for persons with disabilities to live as an enabled equal. It provides products, services, accessible travel, and a community space all in one place, catering to the needs and wants of individuals with disabilities. It is a complete ecosystem designed to change the future. Role...