Sr. Recon Administrator, BXT, Benefits Ops/Services-VAR, Benefits, Service Excellence

6 months ago

Bengaluru, India ADCI - BLR 14 SEZ Full time
Join Amazon's HR team and help make a difference for all Amazonians We are currently looking for Benefit Reconciliation Specialist, Global Benefits to join our team.
This candidate will be responsible for smooth delivery of Benefits for US, with specific focus on our Financial and Health and Wellness Benefit programs. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for
Position Responsibilities
Project Management and Communications:
- Review and Audit reports related to Health & Wellness and Financial benefits to ensure there are no data discrepancies
- Vendor Management – Work closely with the vendors and stakeholders to ensure data discrepancies are resolved and updated data/reports are provided
- Investigates discrepancies, finds and implements solutions.
- Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction.
- Creates standard operating procedures (SOPs), process maps, SIPOC
- Making sure all assigned processes are completed in time as per SLA

Successful candidates will demonstrate:

- 4+ years of strong experience in managing Benefits Administration processes, preferably US Benefits
- Strong attention to detail and a high level of processing with utmost accuracy.
- Look for systematic ways to use data to enhance benefit experience and vendor delivery of services
- Writing Queries (SQL), Any ETL tool knowledge
- Knowledge of Macros/VBA
- Redshift knowledge to generate reports
- Track and measure benefits accuracy - via regular analysis of key metrics and dive deep- to understand both top defect drivers and systemic solutions to prevent recurring issues
- Plan Administration and Compliance: Collaborate with internal Benefits Finance, Legal, and Global Compliance teams – and external vendors - to ensure data is in compliance with Amazon’s legal and scope-of-work responsibilities
- Support team in various program management including transitions/s (including associated vendors) for the employee services

Key job responsibilities

- Review and Audit reports related to Health & Wellness and Financial benefits to ensure there are no data discrepancies
- Vendor Management – Work closely with the vendors and stakeholders to ensure data discrepancies are resolved and updated data/reports are provided
Investigates discrepancies, finds and implements solutions.
- Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction.
- Creates standard operating procedures (SOPs), process maps, SIPOC
- Making sure all assigned processes are completed in time as per SLA
- Reporting top reconciliation findings during weekly/monthly/quarterly business reviews

A day in the life
Successful candidate would work on day to day reconciliations supporting US benefits. The day would involve following:
* Identifying data sources (vendor reports, Amazon reports)
* Running data comparison to identify discrepancies
* Investigate discrepancies to identify system of correction, owners of correction and working with them to resolve the discrepancies
* In case of recurring issue identifying systemic fix to prevent recurrence
* Partnering with Benefit Program teams, vendors to bridge knowledge/system gap to ensure Perfect Benefit Experience for Amazon Employees in US

About the team
Team administers benefits for 58 countries and supports ~1.5MM employees (997K US and 522K non-US). The major service areas include: (1) Benefits Administrative services, (2) My Benefits product support, (3) Shared Services (Quality and Reporting); (4) Employee Investment Services (EIS) Administration, (5) U.S. regulatory work, (6) Benefits Reconciliation and (7) US Benefit services

BASIC QUALIFICATIONS

- 1+ years of Microsoft Office products and applications experience
- 1+ years of human resources experience
- 1+ years of customer service experience
- Bachelor's degree in business, HR, or a related field, or 1+ years of case management experience

PREFERRED QUALIFICATIONS

- 3+ years of human resources functions experience
- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Experience with Payroll Systems, HRIS

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