Product Manager

4 days ago

New Delhi, India Water.org Full time

About Water.org

1 in 10 people around the world lack access to safe water and 1 in 4 people don’t have access to a toilet. We are working every day to change this. We are Water.org. We’re here to bring water and sanitation to the world. We want to make it safe, accessible and cost-effective because we believe that water is the way to empower a bright future that we can all share, worldwide. We are an international nonprofit organization based in Kansas City, Missouri that has positively transformed millions of lives around the world through access to safe water and sanitation. Founded by Gary White and Matt Damon, we pioneer market-driven financial solutions to the global water crisis. For more than 25 years, we’ve been providing women hope, children health and families a future.

Job Overview 

 The Product Manager is primarily responsible for driving the growth and evolution of online learning products through ownership of the product roadmap based on a deep understanding of the external learner needs and business strategy. Further, this position partners to support Learning Management System configuration, reporting and analytics, ongoing learner account management, integrations, and system documentation to ensure delivery of the eLearning content.  Through these efforts, Water.org will have dynamic, functional, robust eLearning products that simultaneously meet the needs of our partners and the organization. 

Department Accountabilities 

  • Impact Strategy Leadership, and Execution  
  • Portfolio + Account Management  
  • Business Development  
  • Business Metrics and Data Insights  
  • Pre-Award and Post Award Administration  
  • Project Management  
  • Risk Identification  
  • Advisory and Consulting Services  

 

Job-Specific Accountabilities 

Product Management & Optimization 

Guides and manages the lifecycle of eLearning products or feature enhancements, including developing product concepts and designs to facilitate market needs and user requirements in alignment with the business strategy. Utilizes data analytics and tools to gather insights, track key metrics, and recommend informed decisions to improve product performance and drive user adoption continuously.  

Learning Management System Administration 

Manages external-facing LMS including configuration, integrations, instance management, content management and version control, learner registration, learner troubleshooting support, etc.  Maintains relationship with LMS vendor support and customer success, ensuring project and technical requirements are delivered and new features are reviewed for potential adoption.   

 

Stakeholder Engagement 

Engages with stakeholders, including customers, partners, and internal teams, to gather requirements, solicit feedback, and ensure alignment throughout the product life cycle. Partners with leadership to provide performance reporting and to recommend changes to the product strategy, organization, product roadmap and approach to execution.  May participate in cross-functional workgroups, projects, and committees.  

Complexity + Problem Solving Skills 

  • Ability to analyze and synthesize complex data and information and drive efficient decision-making processes and business results. 
  • Ability to manage a limited set of products/product line, requiring interpretation of standards and processes to derive appropriate solutions and mitigate risks.  
  • Ability to cultivate and maintain strong working relationships with internal stakeholders and interact with individuals or groups representing diverse backgrounds, interests, and points of view. 

Key Competencies 

  • Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.   
  • Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.   
  • Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.   
  • Values Differences – Recognizes the value that different perspectives and cultures bring to an organization.  
  • Nimble Learning – Learns through experimentation when tackling new problems, using both successes and failures as learning fodder.  
  • Tech Savvy – Anticipating and adopting innovations in business-building digital and technology applications.  
  • Resourcefulness – Securing and deploying resources effectively and efficiently.  

Management Responsibility  

  • ​​Individual contributor with no subordinates.​ 

Travel Requirement 

  • Up to 25% of domestic and international travel. 

 

Requirements

Required Qualifications & Experience 

  • Bachelor’s Degree and/or equivalent related work experience. 
  • Five or more years of progressive experience in global product management. 
  • Understanding of online learning and learning management products, solutions, and standard methodologies. 
  • Proficient (written and verbal) in English.  

Benefits

Being authorized to work in the country posted is a precondition of employment.

Type and Estimated Length of Employment:

Indefinite

Salary/Benefits

This position offers country-specific benefits and market-based, competitive salary; as well as periodic review for merit and incentive pay based on organizational and personal achievement.

Water.org is an equal opportunity employer and is committed to providing an inclusive environment. We do not discriminate on the basis of race, color, religion, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, pregnancy status, military and veteran status, genetic information, and any other status protected by law.  We provide qualified applicants and employees reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We strive to build and maintain a diverse team that will advance our mission and work and encourage candidates from all backgrounds to apply.

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