Guest Service Associate

1 month ago


Vadodara, India AccorHotel Full time
Job Description

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out
  • Ensure quality in all aspects of the job.

Qualifications

  • Excellent communication skills with strong customer service orientation
  • Ability to multitask, prioritize, and solve problems in a fast-paced environment
  • Proficiency in basic computer skills; quick learner of hotel management software
  • High school diploma or equivalent required
  • Flexibility to work various shifts, including nights, weekends, and holidays
  • Strong attention to detail and organizational skills
  • Previous hospitality or customer service experience preferred
  • Multilingual abilities valued, especially languages common among international guests




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