Guest Service Associate
1 month ago
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
Qualifications
- Excellent communication skills with strong customer service orientation
- Ability to multitask, prioritize, and solve problems in a fast-paced environment
- Proficiency in basic computer skills; quick learner of hotel management software
- High school diploma or equivalent required
- Flexibility to work various shifts, including nights, weekends, and holidays
- Strong attention to detail and organizational skills
- Previous hospitality or customer service experience preferred
- Multilingual abilities valued, especially languages common among international guests
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