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Guest Services Representative
1 week ago
**Job description**
Guest Relation Officer Responsibilities
- Welcoming guest with warm greeting.
- Attend to distinguished visitors (such as VIPs) and respond to their questions.
- Promote services and provide information about Sweets, Snacks and Restaurant menu items.
- Address customer complaints and, if necessary, escalate and maintain Log information in the logbook on a daily basis.
- Assure that health and quality standards are met.
Guest Relation Officer Requirements
- A bachelor's degree in hospitality management or another related discipline is required.
- 2+ years of experience working as a Guest Relations Officer, Restaurant Manager, or other related position.
- A professional certification in hotel management may be preferred.
- Should be a customer-focused person with a thorough understanding of the hospitality industry's standards.
- Excellent communication abilities, both written and oral.
- Outstanding interpersonal and organisational skills.
- Excellent time management abilities.
**Salary**: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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