Guest Service Representative
3 months ago
Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Assist guests with seating arrangements and provide menus.
- Address and resolve guest inquiries, concerns, and complaints promptly and effectively.
- Take accurate food and beverage orders from guests and relay them to the kitchen staff.
- Provide recommendations and answer questions about menu items, including ingredients and preparation methods.
- Ensure that orders are delivered to the correct table and in a timely manner.
- Monitor guest satisfaction throughout their meal and make adjustments as needed to enhance their experience.
- Handle special requests and dietary restrictions with care and accuracy.
- Manage table assignments and ensure efficient use of restaurant seating.
- Prepare and clear tables between guests, ensuring cleanliness and proper setup.
- Process guest payments accurately and handle cash or credit transactions.
- Prepare and present bills in a clear and professional manner.
- Communicate effectively with kitchen staff and management to ensure smooth service.
- Keep updated on menu changes, specials, and promotions to inform guests.
- Adhere to health and safety regulations and ensure that food safety standards are met.
- Maintain cleanliness and organization in the dining area.
- Work closely with other restaurant staff to ensure seamless service and a positive guest experience.
**Job Types**: Full-time, Permanent
**Benefits**:
- Food provided
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 2 years (preferred)
Work Location: In person
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