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Customer Care Representative
2 weeks ago
**Position Overview**: As a Customer Care Representative, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and maintaining customer satisfaction. You will utilize your communication skills and product knowledge to ensure a positive customer experience at every interaction.
**Key Responsibilities**:
- Acknowledge and resolve customer complaints in a professional manner.
- Provide accurate information about products, services, and promotions.
- Maintain customer records by updating account information and notes.
- Follow communication procedures, guidelines, and policies.
- Ensure high customer satisfaction ratings and escalate issues as needed.
- Collaborate with other departments to address customer needs and improve processes.
- Stay up-to-date on company products, services, and policies.
**Requirements**:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office; MS XLS.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹9,145.64 - ₹18,270.73 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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